有冷氣，位置非常好，距離超市，巴士站，大教堂，都非常近！可惜，櫃台服務人員，態度很冷淡！我們本來只預定了最基本的房間 8 晚，但他們卻給我們一大間 apartment，共有超過10張 6尺雙人床那麼大！我們很害怕被加價，不過幸好沒有！可是進飯店，搭電梯出來，要走很遠很遠，還要上 26個階梯，沒電梯！中間要開關 7 扇門，門很厚重！而我們的行李共有 80 公斤，所以很艱苦！設備很不錯，有免費的膠囊咖啡，唐寧茶可喝，有小冰箱，有小小一瓶真正的鮮奶！網路上，這家飯店的apartment，都是附有小廚房，有廚具，可是我們住到的apartment，沒有廚房廚具，而是附有一間客廳，有一台很大的新的LG 電視，可是不能看！還好臥房有一台比較小的舊電視可以看。Wifi 常斷線，最恐怖的是：晚上10點半之後，絕對沒熱水可以洗澡！不幸的是，今年的夏天，英國多雨又冷，晚上常15度C以下！賽倫塞斯特大概被觀光客騷擾得很煩，對觀光客比較不歡迎，不友善！賽倫塞斯特是「科茲窩丘陵」的中心，方便搭巴士去周圍很多美麗的小鎮，村落！

A beautiful room in a beautiful location. Check in was quick and easy. Staff were very friendly and accommodating.

Big room, friendly staff, clean, bar was nice

Comfortable and cosy room, a welcome oasis from the weather outside. Perfect central location and a great view out onto the market square. Well equipped, and with a good hot shower. All the staff we encountered were super-friendly, and it was an all-round nice and welcoming place to stay for a winter break.

Everything was first class lovely place staff were great.

Lovely hotel, clean rooms and great staff

The hotel, bar and restaurant are stunning. Staff were friendly and rooms are generous with great amenities and nice touches. Thoroughly enjoyed our stay and wouldn’t hesitate to return.

Great bar, restaurant and hotel rooms, friendly staff. Made our 60th birthday celebration perfect. Highly recommend

Lovely room -quiet & spacious. Staff very friendly in the bar & restaurant. Bathroom very cold in room 209 - suggest staying away from this lovely room in the winter!

These were some of the best rooms we stayed in during our UK trip. Unfortunately the room conditioning was not working, but they were able to supply space heaters. Overall, a great experience!

The welcome at reception was off, the woman wanted me to be faster at finding my details (there was no queue) and proceeded to stand up so she could look over the top of my phone screen. She did this 3 times. Just odd. Our room was nice but the window did not close , so all night we were kept awake by a loud fan/extraction system on the restaurant roof directly next to our window. It wasn’t particularly windy outside but as the window didn’t close the blind banged against the window, I ended up pushing towels into the gap which reduced it a little. It also meant that side of the room was cold as there appeared to be no heating in the room. I asked about the gym, I was told ‘we don’t have a gym’ there are literally signs around the hotel saying ‘gym and spa’ - I assume it was under maintenance but the staff member didn’t both to explain that. Overall not great.

A complete disaster from start to finish. Upon arrival, I was told that they had no room for me, because "You have accidentally booked for the following night". When I produced the email confirmation that showed that not only HAD I booked for the correct night, but I had paid for the stay IN ADVANCE, the staff said "you're in luck! you can have very last available room!" As if I should be grateful that they had deigned to provide the service which I had paid for in advance, instead of APOLOGISING for THEIR mistake, which would have been the correct response. When I asked where their car park was, I was told that they didn't have one, in direct contradiction to what they had told me BEFORE making the booking. Then they asked for a credit card for incidentals, but refused to take Amex! What sort of hotel in a tourist town refuses to take Amex? I might point point that Amex seemed to be QUITE GOOD enough for them when taking the fee in advance. When we finally got to the room, it was not the great suite advertised by Expedia, but a rubbish little room above a pub with very definite "you can have very last available room!" Vibes - not what I had paid for - and continual noise from the pub directly underneath. Their WiFi password was a hint to "DontUseExpediaBookDirectWithUs". The only reason I STAYED with them is that they were suggested by Expedia, but I certainly won't do again. And if they don't like Expedia so much, why don't they just leave it?

Friendly & informative receptionist. Clean room. Lovely bar & restaurant in a fantastic location!

Hotel and Room were great, however the bar appeared to be under-staffed for what was a busy weekend (Advent Market, etc.) in Cirencester, consequently we waited quite a long time for food, even though we had booked some weeks before. The walk-ins could have been managed better with regards to having meals.

Nice hotel for Cirencester as very central and great restaurant

Room was spotless but very cold. Warm air heating which took nearly 6 hours to heat the room. Desk fragile and bits of it falling off. Good shower. Freshly cooked biscuits with tea and coffee

Where do I start… stayed a couple of months ago and was lovely so booked again. This weekend 2 rooms were triple booked so walked in on someone, shower wouldn’t turn off iron tripped the electrics, lift don’t work, breakfast was a mess and no cutlery.. no juice, had to keep asking for things and a few more things.. not impressed and it was a lot of money to pay

Friendly, helpful staff, good food and beautiful room. I would definitely stay here again!

Lovely comfy bed. The shower is a strange configuration / wet room which leaves the floor soaked. Otherwise I would recommend the place highly

Lovely old hotel. Loads of chata