Excellent breakfast

酒店沒有冷氣, 開窗很多蚊. 廁所沒有洗patpat設備. 同行8人, 都說不要再訂此酒店.

酒店的管理人员热情友善，并能熟练使用英语，中文。酒店离雪场的穿梭巴士站只需步行几分钟，十分方便雪友到达各个雪场。酒店周围有一些不错的餐馆，提供当地和西式食物，但需注意，雪季时游客众多，餐馆需要提前预约，否侧，被拒服务的可能性是相当大的。我们3人在HOTELS.COM预定时支付了全额3人房费和早餐费用，但在CHECK-IN时，酒店声明实际只收到我们2人的费用，需要我们支付额外1人的早餐费和加床的费用，经过协商，酒店最终免除了额外加床的费用，但我们还是多支付了1人的早餐费。除了这点不愉快，还是蛮推荐这家酒店给去白马滑雪的雪友。

Like living in a natural forest. It is located in front of a snow mountain. Good scenery with friendly staff.

Hotel antigo com necessidade de renovação.

Hotel is in a great location. Rooms were out dated, no shower curtains, no bidet :( and limited food and drink service. Staff was very friendly.

Absolutely amazing stay. Exceptional hospitality and very clean place. Would definitely recommend.

The room smelt horrible upon our arrival. There were no other rooms available due to the busy ski season. The staff used fans and febreze to try to remedy the situation while we waited in the lobby for a few hours for the room to air out. By the time we were heading to bed the room had aired out a bit but the smell still lingered so we had to sleep with the window open in 25 degree weather. The next day we skied and when we came back around 5 PM the smell was still lingering. We couldn’t bear to spend another night with the smell and they didn’t have another room for us so we had to find accommodation elsewhere. We asked for the second night to be refunded and have still not received any update from the hotel staff. I would give it 0 stars if possible. We paid close to $500 per night to stay in a smelly room and the management did nothing to help remedy the situation.

テレビが小さく電子レンジも地下まで行かないと使えず値段の割にはコスパが悪い 宿の雰囲気はとてもいいと思います

Amazing property! Loved the onsen and family owned feel.

Location and staff friendliness was amazing!

Very old dated with limited amenities in the room. Old furnishings. Noisy. Comfortable bed and well heated. Very pricey for what you get.

I booked a stay here very last minute. For the price tag I was very underwhelmed, the carpet in the room has seen far better days and the bathroom was nothing more than the bare essentials. Everything was very outdated. This is the only hotel I have seen in Japan that didn’t have a bidet in the bathroom. The rooms are decently sized but a large amount of space is taken up by a weird array of furniture that isn’t super usable because of how much space they take up(ie the table in front of the couch that has to be moved outwards to use the couch comfortably, which then blocks the entrance and desk) The staff were very friendly and helpful though!

Near eating place and bus stops to ski resort

館内は落ち着いた雰囲気があり、とてもよかったです。 宿泊した日は、近くでイベントがありバイカー集団の方たちも宿泊していたせいでロビーや朝食時は、とてもうるさかったです。 ホテルは良かったです。

Olivia and her team were very warm, welcoming and helpful. Shakespeare Hotel is very charming, has everything you need and it is located conveniently close to Base Camp where you catch the shuttle to the mountains.

I stayed for 3 days whilst my friends apartment had guests. The hotel staff were lovely, the room was small but clean and did what it needed. Location is very good. Would recommend.

19時以降朝まで、ホテルの従業員が いなくなるとは有り得ない。 テレビのリモコンが壊れて操作できなかったが、 そんな事は全然、大丈夫な事。

食事付きプランだったがお店はホテル外のお店で雰囲気と料理どちらも良かった。

フロントの方はすごく丁寧、親切です。 ただホテル自体が古いのか、証明が暗い。そして 暖房があまりきかない。この２点が残念でした。 それ以外は家族４人でゆっくりはできました。 ありがとうございました！