.

Clean, great staff but glad didn’t get all inclusive because the food was always the same except for a couple items were changed.

Nice staff and good amenities

Creo a la comida le hace falta un mejor sabor

Espectacular el hotel, la habitacion impecable el trato de lo mejor.

It was good. Tv went out. Didn't get it back on. There were no blankets on the bed just a sheet.

Everyone was so Nice and Friendly , felt safe very clean

El personal hostiga cosntantemente a los huespedes se pasan vigilandote todo el tiempo

I mentioned that the exit from the small pool was not safe, exposed rocks and garbage accumulating . I suggested mor sand and better overal cleanliness around the beach chairs. I am Canadian and we do not leave stuff lying around, we do not butt cigarettes in the sand

N

The company is a group of 3 hotels, one besides the other one, the booking was for made for the tower as it says in the name of the property, and the accommodation was in the cheapest complex of the group, it was supposed to have fridge on the room and barely had soap in the washroom.

Reserve una jr suite con vista al mar y la señorita de recepción a fuerza me quería asignar una con vista a la ciudad, le mostré mi recibo del pago donde especificaba el tipo de habitación por la cual pague y me dijo que estaba mal mi reserva, me tuvo bastante tiempo en recepción sin darme solución hasta que se acercó la gerente y me dio una habitación con vista parcial que ni siquiera era jr suite diciéndome que tenía otra sucia pero que la mucama no la iba a querer limpiar, por lo que decidí ya irme a la habitación que me dieron ya que mi estancia era corta y no iba a perder mi tiempo con el personal de la recepción del hotel

Limpio y muy seguro

Nice place. I'd definitely recommend it

Views were phenomenal especially when they moved us to Luna after double booking Pacific Palace room & was much quieter at Luna

The place is good . A little too far from the Malacon area , but it’s a good stay . Staff was very good . Fast service too when room service was requested . The Parkin not too big . But overall good stay .

Very good experience

Muy bien todo

Todo bien, solo algunos empleados no muy comprometidos con la amabilidad

This is my go to every time I go to Mazatlan....my favorite place!!!