Convenient close to NAIT

The restaurant had the best menu.

This place should be called Chateau Vetus not Nova. We booked the "Executive Room", which was more like a room in a homeless shelter. The air conditioner didn't work in one room (the temperature was 80F), the cook top was smashed, the cutlery in the kitchen consisted of one knife and two spoons, one of which looked like it was used for heating crack. The microwave had about 2 years of grease and lint on it. For a non-smoking room it stunk of smoke and now all my clothes do too. The shower curtain was torn, there was someone else's hair in the shower and the shampoo they supply is like Pine-Sol. The bed sheet cover, while appearing sort of clean, was full of holes. The pillows were like bricks. Yeah we're out of here tomorrow, and take my advice don't even considering staying here.

Honestly the front staff, the security are all just amazing people. They are so friendly and so kind. I stay in edmonton a lot and this is my option b hotel only because of the distance. But even the hotel I frequently stay at doesn’t come close to the service. Amazing people thank you

The bath tub was clogged is all told them when checking out so hoped they checked

Customers, be warned. This hotel is very rundown. In need of some serious upgrades. Cleanliness was half decent, but definitely could’ve paid more attention to keeping certain things cleaned. For one instance, the towel holder in the bathroom, I’m pretty sure had a splatter of blood on it that nobody noticed. The bathroom was very outdated, super spacious, but it was very bare. The bedding, the blanket/duvet thing that they had on the bed was super thin and had holes in it and a few stains. The pillows are very hard, and the bed was very lumpy and some spots. The carpets looked very dingy. The door that connects the conjoining room was paper thin. You can hear the other people on the other side of the wall in the other hotel room have a complete conversation. And the floors and the ceiling were paper thin. We slept on the third floor and right above us, somebody kept stomping and clashing around. Almost sound like they were having a party up there so I had to make a complaint twice. So finally around 12 AM that calm down. Which is so unfortunate because me and my kids have to be up at 4 AM. And of course, the floors were very thin, so you also had to pay attention to how you’re walking around so that you’re not stomping because if you do then the people underneath you will definitely hear you. Overall, this place was a dump, the noise level was extremely ridiculous. I plan on never staying at this place again.

Clean and open room. Worked great for me and the kids for a few days.

Very clean and well kept…but having arrived in the city shortly after 9pm, I still needed dinner and was informed the restaurant & lounge were closed. The front desk staff didn’t offer any helpful alternatives, so I door dashed food. However, since my room was in the annex building, it was difficult for the delivery person to find me.

Great place

When u wad there police qas behind the costmer Service desk and they should have microwave in the room to heated up foods and other coffee or tea but they even don't provide not updated scared of breakers

It was overall clean and very spacious room

Nice staff

ok

Clean rooms and comfy beds

Was a great stay

Clean room, comfy beds, courteous and helpful staff. Price was great during busy weekend not like other over priced places during a holiday weekend.

Rooms very rough shape, trim falling off doors hanging on for dear life carpets heavy stained. But the up points were staff was great food in restaurant and the staff was super nice. Price for location was high especially with conditions of rooms. Probably would not stay again

Newly renovated and very clean

Rooms are in need of repairs znd updates.

Clean room,friendly staff