Bait and switch, no hot water in the bathroom, the tv didn’t work, walls were paper thin, and they gave us a room in their BALMORAL GUESTHOUSE instead of the hotel. When we checked in at the CALEDONIAN HOTEL we were told they actually had another building at the back where our room was. Turned out to be a low quality guest house building, and instead of the spacious double room pictured in their Expedia summary we got a cramped hole. There was no hot water in the bathroom. The tv automatically switched off after 5 minutes. We spent the night listening to snoring coming from next door. The next morning the manager refused to come out and talk to us. They attract customers with pictures of a fine solid building and nice rooms, then put you up in what can only be described as one star accommodation. Difficult to think of a clearer example of bait and switch. Didn’t get any sleep, couldn’t have a shower, but the breakfast was edible. Not recommended.

Didnt eat here so, cant comment on breakfast. The restaurant wasn't open for evening meals.

Didn’t like - no bed side table, bed light didn’t work no towel rack in bathroom

Nice breakfast

Poor value for money Lack ofcfacilities in roomveg bedside table and lamp, ar chair Cooked breakfast cold Had to leave it

Stay was good close to the town breakfast excellent. Nice warm shower

Enjoyed my stay but tv was nit recieving a signal, i was not offered internet or password and the kettle needed a good clean/de scale these points spoiled a good stay as room, parking,breakfast was good for the price paid.

This an average hotel only provides a b&b service. The cooked breakfast is very good. There is a bar but it doesn't stay open for very long. The room we had was clean, but lacked sound proofing. We could hear everything going on in the next room.

We booked this B&B pretty much last minute without checking the reviews but it wouldn't have put us off as everyone and their expectations are different. Our room was pretty big that a kingsize bed would have easily fit in. The bed was comfortable. After a few hours, we realised how thin the walls were as we could hear other guests in their rooms as though they were in ours with us. The B&B next door uses the breakfast facilities of the Caledonian so there was a lot of noise coming in from outside of guests coming and going. Breakfast was buffet style and there was plenty to choose from. The room was clean and welcoming but it does look a little tired in places such as the bathroom and doors. For what we paid including breakfast, it was great value for money. There was plenty of parking and it was easy to find. Dumfries centre was only a 15 minute walk away.

Staff wer very helpful and polite and the breakfast was lovely and ther was plenty of it .The room was amazing and spotless

It was lovely and clean and the staff were friendly and very helpful

Very friendly and helpful staff. Comfortable room and bed. Very good food. It was my second visit, it is first choice when staying in the area.

Quiet hotel but within walking distance of all shops, restaurants etc. Could do with further lighting in room 5. Staff first class. Will stay again. Having worked away from home for 40 plus years and stayed in various hotels I cannot see why there are so many negative comments.

Great place tonstay.

Its ok, cheap , needs renovated in areas. Breakfast is very good. Edge of town , walk 15 min.

Close to centre. Parking available. Great breakfast

Hotel is really run down. Room obviously had someone with body odour either cleaning it or staying in it previously. I couldn't get the window open to let air in. I also had to negotiate with staff to buy a drink, 15 minutes before the bar stated closing time.

Good for the price and late booking, but the woodwork, doors etc needed cleaning, dirty finger marks everywhere & the mattress was lumpy and very uncomfortable, had pits in it.

Lovely room and comfy bed

Overnight trip, dated, staff training needed. Very unfriendly staff at breakfast and the shower in room one ….. don’t bother. Considering the shower etc overpriced