Due to the emergency matter I was not able to check in the hotel but I was charged double times for the room rate. I understand the pre payment won’t be refunded if I failed check in but I don’t think they could charge me double times. I contacted them and never got anything back.

To start; it is a budget inn in my opinion. The lack of elevator(s) represents a challenge for many travellers. And, the lack of any holding bar in the bathtub / shower is definitely a safety issue. On the positive side: a) The location is not bad to get to the core of downtown or to access the QEW or the American side. There is public transportation at the door; b) The breakfast is quite abundant.

Le déjeuner était excellent!

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The beds were comfortable and the room was clean. This room was fine for us as we basically just slept in the beds after attending a wedding in NOTL. The outside of the building needs some maintenance, weeding and the hotel hallways are dated, however again having said that if you are looking for clean comfortable beds and a clean hotel room for the night at a reasonable rate then keep your expectations in check.

Previously I had a bad experience with this hotel, this time I found a big difference a part of the employee are always great professional and nice, the disabled parking spot was watched well and available, the water in the shower was hot and good, the restaurant was much better with the breakfast serving, thank you I will be back soon

The bedroom had many spiderwebs inside. We checked another room and it was also with spiderwebs. We also found a spider inside the room on the bed. The entire room was very dirty, including them and main carpet walking into the room.

Okay

Normal

I liked that it was close to the wego to get to all the major tourist stuff.. coffee was terrible but the breakfast itself was quite good and the girl there is the sweetest and super nice

We have always wanted to stay there but after our visit, we were really not impressed. The bed was not comfortable and the television was not in the bedroom, which is really strange. The hallways were smelly as well. We gave it a chance.

Amazingly dirty hotel. No lift for second floor. I paid more than $150 for one night stay and regretting

Everything was fine, except the breakfast, which could have been better prepared. The scrambled eggs were not good; they were chewy and flavourless, and the only protein option was pork, which may not suit guests looking for other choices. As for the rooms, while generally clean, we noticed three spiders in the corners of the walls, which was unpleasant to see.

Todo súper bien

Todo perfecto

Very bad rooms, it feels like they never renovated their rooms. Bathroom was very bad and smelly. The price they take and the service they provide is not worth it.

Very good breakfast. Very clean room. Very courteous staff.

Was surprised when we found out there is now a $10/night parking fee. Also we booked a king room and received 2 queen bed room. Staff is good. Did not participate in breakfast. We have always stayed at this hotel several times in the past but this time we we're a little surprised at the changes.

Room was just ok. Hotel is in rough condition. Rooms are oddly laid out. TV channels didn’t work. No nightstands or phone in room. Breakfast was meh and very basic. Definitely get what you pay for here

We only stayed one night. We were on the fourth floor with a nice view of the gorge. The kitchen area was excellent and the room was spacious. The breakfast was better than I expected, with lots of choices. The hotel is older and no elevator, but that was not a problem because you can enter on the second floor. It's a pretty decent budget hotel for Niagara.