Staffs are friendly, room is very comfortable and the breakfast is delicious

地理位置非常方便，staff非常友善和helpful，整體很乾淨，後面花園拍照很漂亮，非常推薦！

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.

It is not really a hotel! It is more like air B&B.

The staff are so nice and we've got the exceptional services

整體住宿感覺和服務都很不錯 唯一美中不足的地方是和飯店借了一個熱水壺 結果拿到之後 壺裡有之前使用者留下煮過的牛奶 而且沒有清洗已乾涸還發出臭味了...因為要水壺的時間已經很晚了 我們不好意思再換 只好自己默默的清洗

It was an amazing stay at the Franklin. The staff were professional, helpful and pleasant to deal with. The location of the hotel is convenient, 5 minutes walk away Knightsbridge and maybe 10 from the museum. I had a great time here with my family.

The staff was excellent. Made our stay worth while.

The Franklin is a small luxury boutique hotel set on a charming street steps away from shopping, museums and great restaurants. We were pleasantly surprised and would absolutely return. The check in was the most pleasant and personal check in I have experienced at a any hotel. The staff were beyond helpful and friendly. Such a gem!!! Thank you The Franklin Hotel London ❤️

I love this hotel, I’ve stayed a few times and the proximity to Sloan St is perfection. The staff is very attentive and make you feel genuinely looked after and appreciates my only issue, and it’s a design one is how dark the rooms are. The walls and furnishings are in black and dark gray hues and some rooms have small windows.

Minha primeira estadia neste hotel foi excepcional. O quarto era amplo, muito confortável, bem equipado e a experiência como um todo foi impecável. O restaurante também é excelente, então saí muito satisfeito e decidi voltar. No entanto, na minha segunda hospedagem, apesar de ter reservado a mesma categoria de quarto, a experiência foi completamente diferente. Fiquei em um quarto no último andar que era muito menor, com um armário apenas com cortina e praticamente sem espaço para abrir as malas. Parecia um quarto de categoria inferior, embora a reserva fosse a mesma. Foi uma grande decepção, pois esperava encontrar o mesmo padrão da primeira estadia. A diferença entre os quartos da mesma categoria é muito grande e isso deveria ser mais consistente. Mesmo assim, voltaria a me hospedar no hotel, pois a localização, o atendimento e o restaurante são excelentes. Apenas pediria para não ficar novamente nesse tipo de quarto, já que ele não correspondeu à experiência que tive na minha primeira visita.

Staff ever one is polite Thank you

Hotel maravilhoso, localização perfeita, um chame desde as acomodações, roupa de cama, amenities, café da manhã, equipe de funcionários super educados e prestativos.

Wonderful boutique hotel in the heart of Kensington. So convenient to many of the top major London amenities, such as Harrods, Harvey Nicks, the Royal Albert Hall and Hyde Park. Spotlessly clean and very tastefully decorated. Friendly staff and wonderful service. Highly recommend. We'll be back. Leona

The hotel is well located and quiet. Walking distance to the V&A Museum and Natural History Museum. The welcome note and treats were a nice touch. The bedside lighting controls were great and loved that it included a digital « do not disturb » light for housekeeping. All in all, a really wonderful stay. I look forward to staying at the hotel again soon.

Great cosy Hotel with very friendly staff and excellent breakfast!

The Franklin was such a comfortable and convenient hotel. Perfectly located and very quiet. Staff was terrific. The breakfast room was lovely and the hotel restaurant does a terrific dinner. A real gem.

Great hotel.

Amazing service. Great hotel. Perfect staff

Our favorite hotel in this area! We keep coming back.