Staffs are friendly, room is very comfortable and the breakfast is delicious

地理位置非常方便，staff非常友善和helpful，整體很乾淨，後面花園拍照很漂亮，非常推薦！

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.

It is not really a hotel! It is more like air B&B.

The staff are so nice and we've got the exceptional services

整體住宿感覺和服務都很不錯 唯一美中不足的地方是和飯店借了一個熱水壺 結果拿到之後 壺裡有之前使用者留下煮過的牛奶 而且沒有清洗已乾涸還發出臭味了...因為要水壺的時間已經很晚了 我們不好意思再換 只好自己默默的清洗

Staff was very helpful. Location near V&A great. Charming Victorian. Buildings with park in the rear which can be viewed over meals.

Vasat bir itel. Beş yıldız için standart dışı

The hotel is beautiful and perfectly situated for visiting the Chelsea Flower Show, Harrods and V&A museum. The room was fantastic and the front of house staff were friendly and very helpful however, the restaurant lets this hotel down. The food took too long to arrive and the staff were not very attentive. They appeared to be under pressure even when the restaurant was not particularly busy. I would have expected a better quality of service from a 5* hotel. I paid for breakfast as part of my booking and was hugely disappointed when it finally arrived. It was either cold or overdone. Quite frankly, it was below par and compares poorly to other 5* hotels that I have stayed in. That said, when I complained to the manager about the service, they were extremely apologetic and adjusted my bill accordingly to compensate. Also, I forewarned the hotel that my wife was celebrating a significant birthday and, whilst I understand that they were not obligated to acknowledge it, a complimentary box of chocolates, bottle of wine or simply a birthday greeting would have been appreciated. I would stay in this hotel again but would consider an alternative dining experience unless, the standard of food and service in the restaurant improves significantly.

We enjoyed this small hotel and the location was amazing. If you are up for walking it’s a great location (less than 1.5 miles) to most of London’s big attractions including the Chelsea Flower Show. I would have given this a hotel a 5-star, but we found the restaurant staff to be unfriendly and very stressed. We ate 1 dinner and breakfast there and headed out to other restaurants for the following 4 days of our stay. With that said, the food we had was very good. Thank you for a great stay.

Gorgeous hotel. Bar and restaurant are stunning. Rooms are nice size

An historic building in a great location, to be sure. But if I have to be honest, it was my worst sleep in 2 weeks of travel. The A/C was ineffective and recurring sounds of police or other emergency vehicles through the night ruined what could have been a very nice stay. We may have been upgraded to a larger room but the bathroom was minuscule and could accommodate one person only. Breakfast was fine but pricey. Would not stay here again.

Restaurat,very good dishes and services

We chose to stay at The Franklin for our wedding, and despite the friendliness of the staff, there were a few instances where the hotel did not meet expectations. Firstly, the lack of option to check-in early despite advance notice was somewhat inconvenient, secondly my partner was promised a Prosecco and chocolate board on arrival, but there was no Prosecco. Thirdly, the sound on the floor above us was constant and led us to believe that we were sleeping beneath a hallway with constant footfall. This resulted in an extremely tired bride the next day. None of it felt particularly “luxury” aside from the nice toiletries, but having stayed in many other luxury hotels we will not be returning in a hurry. It’s a shame as they really ought to create memorable experiences for important life events.

Very helpful team Will return !

Hieno hotelli hyvällä ja rauhallisella sijainnilla. Lyhyt matka metroon, museot, kauppoihin ja ravintoloihin. Henkilökunta todella avuliaita ja ystävällisiä. Hotellin yleiset tilat tyylikkäästi tehty samoin kuin hotellihuone.

Los cuartos increíbles, las camas deliciosas y el personal buenísimo.

La comida deliciosa, el personal super amable y las camas muy cómodas. Gran hotel!

Beautiful hotel!!

Fantastic chic hotel. Lovely room with everything needed. Friendly staff, super breakfast and perfect location near Hyde Park, Harrods and underground.