Staffs are friendly, room is very comfortable and the breakfast is delicious

地理位置非常方便，staff非常友善和helpful，整體很乾淨，後面花園拍照很漂亮，非常推薦！

We had a problem with the hotel we originally booked, so we got transferred to the FRANKLIN London by Expedia promptly which we very much appreciated. The room is super cozy and amazing, staff here are helpful with warm smile. You can have variety choices for the main course of your breakfast and I really recommend to include breakfast when you stay. The hotel is very close to the Harrods, only within 5 minutes walk. Takes 8 minutes to the underground. Very convenient location with quiet neighbourhood. The only cons would be there was no electric socket nearby the bed or table, it’s a bit tricky to charges phones and other equipments. Franklin set a very high standard for 5 star hotels and we hope to stay here again when we back to London.

It is not really a hotel! It is more like air B&B.

The staff are so nice and we've got the exceptional services

整體住宿感覺和服務都很不錯 唯一美中不足的地方是和飯店借了一個熱水壺 結果拿到之後 壺裡有之前使用者留下煮過的牛奶 而且沒有清洗已乾涸還發出臭味了...因為要水壺的時間已經很晚了 我們不好意思再換 只好自己默默的清洗

Das Zimmer war sehr schön und das Personal sehr freundlich und zuvorkommend!

Room was spotless and staff were fantastic. Drawback was sound from corridors etc. travelling in to the room. Made for a somewhat disturbed night.

Fantastic service and very cosy.

Great service

Great Staff, clean room, great location....I would stay there again on y next trip to London.

Limpieza y atención correcta. Profesionalismo a nivel 5 estrellas. Tamaño habitaciones muy limitado para 5*

Chambre propre mais odeur d égout dans la salle de bain. Personnel au top

Everything that was under the staff’s control was great. Only downside was that we were assaulted by cigarette smoke from another guest the first 3 days. Staff finally tracked down the source and our room was smoke free for the remaining days.

la habitación demasiado chica no cabe nada al final te cobran cargos por propinas de todo jamás me quedaría ahí

Servicio excelente, comida, calidad en todo, pero el precio no justifica las instalaciones tan pequeñas, mido 1.70 y peso 65kg a aún así pegaba en todas partes. El hotel necesita equilibrar poco más algunas cosas, ascensores muy lentos y viejos y la calidad en mano de obra en muchos espacios. Lo recomiendo para estancias muy muy cortas o para disfrutar de sus desayunos y cenas. Felicidades al servicio y detalles en habitación.

Very friendly staff

Loved it, amazing amazing staff. Needs a pool or hot tub but it's amazing

Flott hotell, god service. Kommer gjerne igjen

Fantastic staff