The Italian receptionist is very professional, friendly, and helpful. The room is very comfortable, and so is the bathroom. We enjoy our stay!

Twin room is so small that it was difficult to move about, let alone having space for suitcases. The toilet is painfully small too. No bell and concierge service. They charge you for water after the first bottle and yet there is wine (not for everyone I'm afraid) in the room. No curtain in the room and the morning sun leaks through the shutters. A strange setup under a chain of eight hotels. I will NEVER stay there again. Not worth the money spent. The Royal Marriott would be a much better choice in terms of room and location.

The air conditioning did not work. We were moved to a different room and were told that the AC Was working. It was very loud and useless, the room was still too hot. The noise level from the AC kept me awake all night

Air conditioning system was old heating system and was ineffective. Needed fans to cope with heat in the room. Mattress topper only the size of double bed and we had upgraded to king size bed. Housekeeping had to come and rectify. Bed was also very high and proved a challenge to get onto! Large step into the bathroom which was difficult to manage with slight mobility issues. Staff were helpful.

Cocktails were good at the bar.The hotels location is great, very central. Room was quiet and bed very comfortable. I think the hotel is showing its age a bit, although this didn’t effect our stay.

Everything about our stay exceeded our expectations. Bar staff were very friendly, rooms were very comfortable and AC was a life saver during the heat wave.

The room I stayed in was difficult to get from the main entrance. Umderstand the building is old however . Route was not well sign posted . I was then charged £10 to use the swimming pool . This was not clear at time of booking.

Friendly staff Also the spa were great 😊

Lovely hotel…but the aircon unit was very noisy and kept me awake most of the night. I asked for a discount to reflect this, but because I had been granted a late checkout apparently that was sufficient. I was also disappointed to find the 1 hour use of the spa wasn’t included in the room price, it wasn’t obvious on the hotels.com website. I won’t stay there again, it’s significantly more expensive than other hotels in the area, but my stay didn’t reflect that.

Graduation day event, nice facilities

The staff was very helpful, the spa quiet and clean. The 2 bars looked amazing, I’ll be back!

I enjoyed a fantastic massage in the basement Spa, and would thoroughly recommend this as a luxurious, city centre hotel. The staff were wonderful and made us feel very relaxed. I'd love to go back.

Coffee machine in room was lovely. Gym while hot was adequate. Spa, despite small charge was really lovely. Breakfast was overall good value at about 20 quid a head. Location was decent, right in the heart of Bristol.

I bought a stay for my daughter’s birthday and she said that she had a wonderful time. The location was perfect and the staff were wonderful. I emailed the team advising them it was my daughter’s birthday and they went the extra mile, she had a room upgrade and was also greeted with a birthday cake and a box of chocolates. She was so surprised and delighted. She was so impressed we booked a stay too.

Room was lovely except for noise you heard everything from road side … bin men road sweepers music drinkers ie . Spa pool sauna steam room excellent

Room had windows that open on to a brick wall. No view, room dark. Shower worked well and bed was large and comfortable. Bit of a shame the windows let the room down. The air conditioning made a loud noise that made it had to relax. Bit of a disappointment.

They need to get their carpets, sofa and cleaning routine in order. Blood and other stains on the carpets in the corridor and bedroom is not on.

Really nice staff. Great hotel

As expected

Brilliant stay!