The Italian receptionist is very professional, friendly, and helpful. The room is very comfortable, and so is the bathroom. We enjoy our stay!

Twin room is so small that it was difficult to move about, let alone having space for suitcases. The toilet is painfully small too. No bell and concierge service. They charge you for water after the first bottle and yet there is wine (not for everyone I'm afraid) in the room. No curtain in the room and the morning sun leaks through the shutters. A strange setup under a chain of eight hotels. I will NEVER stay there again. Not worth the money spent. The Royal Marriott would be a much better choice in terms of room and location.

Beautiful Hotel, the bed was 1 of the most comfortable beds I have ever slept in! The room was spotless, the staff wete very courteous and very helpful

Super nice staff, beautiful room, great location and great restaurant

The staff was thoughtful and friendly, efficient too.

Reception and spa very helpful and friendly . The dining area looked quite dirty. Bed was comfortable but the air con was noisy as was corn street with the local pubs having barrels collected early hours of the morning.

The location was fantastic and the hotel / room were very nice. Would stay here again!

Excellent hotel. Lovely friendly staff. Small but very nice spa. Free room upgrade which was a lovely bonus. We will definitely return

This is a fantastic place to stay, felt very premium and the room was lovely. Staff are also friendly, profesisonal and helpful. Would recommend!

Staff were excellent, room was well provisioned, restaurant food was fantastic. Location is excellent, but be aware can't drive directly to front of hotel. Noise was an issue from roadworks going on until 2 am, and other guests complained about party noise, which in fairness was something the hotel alerted people to. Room was on the cooler side, couldn't seem to warm up.

Lovely room, clean and spacious. Slight smell from drain in bathroom - expect this is a one off/room specific issue? Staff friendly. Breakfast okay - opted to upgrade to hot menu (mushrooms on toast were nice, not the most exciting options).

Super polite and helpful staff

The shower was faulty. The carpets outside the bedroom were stained. Disappointing 😞

Nice room, good central location

3 big problems: 1 - Heating didn't work so had to change the room 2 - In the new room - the hand soap ran out middle of night 3 - In the new room - the noise outside was terrible - nightclubs, street cleaning kept going on for all night & early morning. Impossible to sleep. Need complete sound-proof. Pretty poor for a hotel that claims to be luxurious / comfortable - neglecting the very basics like above. Large rooms, luxurious furniture and fancy espresso machines were no use if the noise keeps you awake.

An overpriced hotel where everything is extra. Once they have your card beware

Nice room and welcome. However I booked this room as I wanted a swimming pool, which it says it has. When I got there I was told it would be £10 to use it! Just because I booked via an app. No details on the app to say that!

Lovely hotel

The location was excellent in terms of proximity to shops/bars/restaurants. As it's a City Centre Hotel you do expect to hear Street noise and music so it was surprising that ear plugs aren't provided. The air conditioning looked like it needed a clean/servicing. It was inadequate and had I stayed more than one night I would have requested an engineer. The bed was incredibly comfortable and the linen felt clean and high quality, which is what I expect from a Harbour Hotel. The bathroom was also very clean with a really good shower. The room itself felt very dated, the furniture made it feel cramped and the layout made no sense. The sofa needed a deep clean, it had numerous dubious stains and we avoided using it for this reason. I'd prearranged some sparkling wine for the room for a Birthday surprise but sadly this wasn't there, however we did receive some chocolates, which was nice. Overall, the room we were in really needs an overhaul - fresh carpets and furniture as it was underwhelming for the room type (junior suite) and made the room feel dirty.

When booking it says hotel comes with pool and spa etc. when checking in your asked if you want to use it and what time. when you arrive to use the spa your asked if you would like a locker. So you can understand my shock while leaving the spa after using it I was told to pay £10. No where while booking does it say you have to pay extra, only that the room and hotel include these amenities. Which if you have to pay extra after booking I feel as if I was miss sold. Espially as I had a nicer room booked at hotel du vin around the corner. The rest of the hotel needs some TLC of alreast a fresh coat of paint. And I had not once but twice get a new room key as it wouldn’t work. First time after using the spa and being in robe and slippers, second time late at night and having to wait for some one to come to reception.