入住四晚都没有清潔房間，員工指没有足夠浴巾更換。位置較遠，寒風步行往超市要十五分鐘

Good

good location and qiuet.

Nice hotel with clean room. Walkable distance from downtown, and near the supermarket so I can get any stuffs easily. The restaurant at hotel also serves with good food. Recommended for anyone who is about to visit Yellowknife.

Due to flight delay we were checked in around 1:30 am, and hotel told us we would need to switch rooms the next day because the floor we were staying on had a water leakage issue that required maintenance. However, by the afternoon of the following day, the hotel still had not taken the initiative to arrange the room change. We had to inquire ourselves, only to be told that they were still working on it. As a result, we wasted half a day waiting at the hotel, completely disrupting our planned daytime activities.

第一天半夜兩點洗澡中途沒有熱水

The room was spacious with comfortable bed

The hotel runs out of juice for breakfast.

No hot water to bath at night time

Very late house cleaning. We were not told at booking that we were not in the hotel but a separate building that required walking in -40 degrees or waiting for a shuttle. Also meant no easy access to restaurant and lounge. Different breakfast menu than what is on the website. Well situation to airport, downtown, Snow King Castle etc. Was given different answers by different people to the same questions. 2 bedroom unit was very spacious and well laid out.

Room was spacious and nice but was across the parking lot from the main building. At -30 degrees Fahrenheit this was a rude surprise.

We could watch the aurora from the balcony of our two-bedroom apartment without leaving the hotel, and the washing and drying machines were easy to operate. The staff were very helpful in answering questions and arranging transportation.

Great location, friendly and welcoming staff. I had a Clean and spacious 2-room suite. I will definitely book the same hotel if I ever go back to Yellowknife.

客室が清潔でスタッフの対応も丁寧でした。

Very good!!

What stood out was how Chateau Nova stood behind us as the guests, when Expedia and Agoda did everything they could to sabotage our stay. They made it seem like the hotel cancelled our reservation, while the hotel went to bat for us when Agoda/Expedia did all the damage. The hotel kept us in a room that Agoda underhandedly cancelled. Now for Chateau, we had a great breakfast and a dinner at reasonable prices, courteous staff on all occasions, and a clean room with all the necessary amenities. If someone was coming to see the aurora, I would suggest booking straight with the hotel! And enjoy the experience with Chateau Nova!

Clean room and positive staff.

별관 신축에 투숙했습니다 이동이 조금 불편하지만 신규건물에 내부에 취사도구와 세탁기, 건조기가 구비되어있고 방 화장실이 각각 2개로 분리되어있어 좋아요 특히 항공편 결항으로 숙소를 못구하고 있을때 배려해주셨고 인근 계열사인 노바인에 연결해주셔서 늦게나마 투숙할 수 있었습니다 감사합니다

新館に4人で泊まりました。部屋はとても暖かく、広くて綺麗でした。バス・トイレが2組有り、洗濯機・乾燥機・洗剤が配備されていることが特筆です。キッチンには道具も揃っており食器も清潔でした。コンセントがとても多く、一極集中しない所が良いですね。 しかし、上階の足音がとても響きます。オーロラを観に行くと部屋に戻るのは深夜なので、階下を気にしながら歩くのはリラックス感が薄れたのが減点です。

Room was very nice and bed was comfortable. Front desk staff at check out were very helpful