Very friendly and Helpful in general - but not very personal. Not 5 star feeling more 4,5 . 5 star ( Europe comparison ) feels more personal, luxurious. Missing elegance . Standard of construction is more 3,5-4, ie details in carpenter work. Lose things , elevator feels old even if quite new (?) etc However location is great

O que posso dizer é que o Emiliano Rio esta bem aquém do de São Paulo. Queríamos ter uma boa noite de descanso e acabamos só indo dormir de madrugada por um barulho insistente no quarto, que a principio a recepção falou que se tratava do ar condicionado do prédio vizinho , mas que após a ida do funcionário descobrimos ser da sky. Fora a decepção com o restaurante , que cobra caro e nos serviu um prato de carne ( 2 fatias minguadas ) junto com 6 batatas fritas palito e ainda por cima fora do ponto ( bem passado) . Nao me importo de pagar, mas o serviço e a comida tem que estar a altura. Uma pena

Tudo perfeito, atendimento impecável, quarto muito confortável, piscina com uma atmosfera maravilhosa e com uma belíssima vista.

A localização do quarto foi ótima, com vista pro mar, mas o hotel está com sinais visíveis de desgaste, precisando de manutenção nos detalhes.

Ótima

We had an issue at the start — no air conditioning in the room — but this was satisfactorily resolved. I will come back. A good option vs other overpriced boutique hotels.

Maravilhoso

It was a very okay stay. I loved the service and attentiveness of staff, however everything else was lacking. The conditions of the room were sub par- it felt very humid and made it difficult to sleep. We were first put in a accesible room in which the bathroom door didn't close. We were then moved to a different room in which the temperature was set to 65 yet it was too humid to sleep.

Vista espetacular, equipe de funcionários maravilhosa, comodidades de excelência!

Quando cheguei foi muito mal tratada no check in para quem estava em um hote 5 estrelas e pagando quase 6.000 reais de diária. O pessoal do rooftop esse sim era digno de hotel 20 estrelas, educados e prontos para nos atender. Recepção e hall e rooftop do hotel sem ar condicionado os mesmos estavam quebrados . O teto da recepção e hall com infiltrações visíveis e aspecto horroroso. Quando liberaram meu quarto ficamos presos no elevador , e usando saímos tivemos que ir de escada a mesma estava imunda tanto no piso quanto as paredes. No quarto o box do banheiro não abria pois estava impenado e enferrujado. Pior hospedagem da vida.

Very nicely

Quarto com tamanho otimo e bastante confortável. Vista incrivel para Copacabana. Muito bom o cafe da manhã.

Sim, maravilhoso

The staff! I could not be more happy with my stay.

Old rooms

Unfortunately, the quality of service has noticeably declined. The reception team appeared distant and unwelcoming, conveying a sense of dissatisfaction rather than hospitality. There seemed to be a significant number of staff members in training, which may help explain the lack of coordination and polish throughout the experience. The infrastructure also feels dated. The elevators are old and unusually slow, and much of the furniture shows clear signs of wear. It is disappointing, as the hotel has lost much of the warmth and charm it once embodied. Given the current standards, I would recommend considering alternatives such as Fasano or Copacabana Palace, both of which offer a far superior level of service, comfort, and overall experience.

Gostava muito quarto tava maravilhoso

Excelente em tudo

Quarto e arquitetura

The overall experience from the moment we arrived till the moment we left was excellent. Customer service was great and the room was beautiful, clean and very comfortable