Due to weather conditions, I was unable to make my reservation. Roads were closed both directions to the location. When weather conditions arose, I reached out to the property. Since I am traveling out of country, I have no cellphone service to call so I used the messaging feature through Expedia. After multiple attempts to reach the property with no success I went through Expedia and the property is refusing to give me a refund or waiver even though roads were closed. When I was able to drive to the town a day after my reservation, I even tried to go to the property to speak to someone and the reception area was so confusing and all the doors were locked I couldn’t speak to anyone. I am very disappointed I couldn’t even contact the property as I would have been open to staying the next night but due to poor communication I had to find accommodations elsewhere.