Good service

房間還算大 餐點普通 設施不錯

The hotel is lovely, the location lovely. The staff are horrendous and lack any sense of customer service. From check-in to our restaurant experience we found the staff evasive, lazy, and during dinner rude interrupting a meal to insist guests to sign their bill because they want to go home. This was not a language issue or a cultural issue it was a front customer facing team that lacks the basics in customer service. So I loved the hotel - despite the engaged and rude staff.

房間很乾淨，職員服務態度超好的，溫泉也很棒 早晚餐不但好吃，還很好看

Good

房間很舒服，酒店中有很多細心服務，維一個人感覺有點失望是餐食沒預期理想，可能用同等價錢在附近餐廳可嘗到更多不同美食。但整體是推薦這家酒店的，讚👍

nice room, onsen and food

門口有停車位 由於車路狹窄 揸車要非常小心 員工服務態度非常好 主動幫你攞行李 酒店有免費茶水 咖啡 朱古力 免費享用 房間整潔舒適寬敞 硫磺溫泉池 泡溫泉非常舒適 對身體有益

舊式旅館，很有味道，食物美味，喜歡日式旅館的朋友，一定要試！

早晚餐很豐富

房間只有暖氣，開了會很熱 其他一切都不錯

環境乾淨 服務親切

一泊2食整體很好，温泉舒適，房間很大，有暖氣切備

環境乾淨 服務親切 浴池都很乾淨

親切的行李到房服務 舒服的溫泉

很經典老牌的飯店, 木造的房子住起來很舒服, 都是禢禢米, 房間內寬敞, 早餐, 晚餐分量皆很足夠, 沒有電梯, 行李搬運較辛苦, 有放置雪具的專用暖房, 有溫泉, 可惜的是溫泉池太小而且溫度太燙, 藏王巴士站走過來大概5~7分鐘, 可安排接送

Good except no private bathroom, only in pubic onsen

The service is extremely bad. The staff is not nice. we booked a shuttle to pick up at 4:40, the staff wrong booked 3:30 and we waited 30 mins under the snow and had to walk back under the snow.

餐點意外好吃，如果會英文與日文可以減少溝通上的誤會。寄放行李需要自行拿至二F休息室旁的小房間放置，接駁車時間到達時需要自行提前拿至大廳才能放上車

For a traditional Japanese hotel, it's very nice. It also gave us free sliced fruit's