Lovely hotel

To stay at a place of such Historical Significance was fantastic

Beautiful cosy hotel with lots of character and charm, close to everything you need.

Dust everywhere, bathtub was disgusting and as we put bubbles on the smell was horrific,breakfast was cold and bay marine’s were empty and when I asked a member of staff they were so rude, the only staff member that was helpful was the gentleman on reception at the time , will never stay again

Great clean room with the jacuzzi bath a definite winner

Loved the place will be Andy.

What a fantastic old building! The Coal Exchange had loads of character. The staff were really helpful and friendly. It was great value. We would stay again

The staff were very friendly and helpful, they were a credit to the hotel. The breakfast was good.

Staff were all very accommodating and welcoming. Inside of the hotel was very cool and something completely different from any normal hotels. Room was huge and bed was extremely comfortable. Air con wasn’t working at all and the window wouldn’t open properly which was not ideal given the heat but the electric fan meant that the room was a reasonable temperature in the night. There was a huge bath jacuzzi but when we tried to run it the water just ran cold and then so did the shower. Breakfast was good. We got our room through Tesco vouchers and would stay again but if we had paid full price I’d probably question the air con, water temp and the fact that the TV was very temperamental. There is no parking but 24hours in the q park multi story was only £15. Location of the hotel was ideal for enjoying Cardiff bay.

The Coal Exchange is a lovely old building which has been turned into a hotel with large bedrooms and bathrooms. The bed was comfortable although there was some wear showing on the headboard/ wall behind the bed(room 143). The bathroom had a large Jacuzzi bath and a rainfall shower. The toiletries provided smelt gorgeous! There were two large windows looking out onto the road beside the hotel which was surprisingly quiet. Unfortunately, because the weather was extremely hot and there was no air conditioning the room was warm, especially overnight. There was a fan and we left the windows but it still was difficult to sleep. Breakfast was good, with plenty of hot and cold choices on the self service buffet. The pain au chocolat and croissant were particularly good, far better than usual hotel standards and I enjoyed a gooseberry yoghurt and choice of cheese! All the staff were helpful and we were able to park outside the hotel because parking is only paid between 8am and 6pm.

Ideally placed for a visit to the Bay

Everything was rather shabby. Expensive off site parking

Very helpful with check-in and accommodating any requests we had. Breakfast was amazing, and the bartender made excellent cocktails. The history of the building itself was fascinating. Once we figured out the parking, we were very happy with our stay. We will definitely return.

Dated scruffy furniture.No heating.Filthy kettle in room.No chef so no food on a week night.This room is advertised as a Luxury Penthouse Suite.Hav never been so dissapointed in a hotel.

Loved our stay. Well looked after by staff and great location for our plans

Staff were welcoming and helped with our little ones. Room was clean and spacious.

Staff were very helpful. Very disappointing breakfast we didn't go for breakfast the second day we went elsewhere

Good for a reasonably priced stay if you go midweek. Bathroom in my room was a bit odd, had a massive jacuzzi bath with a rainfall shower head over it, no shower curtain or screen.The shower head needed a thorough clean so who knows what state the jacuzzi jets would’ve been in. Seems a very odd choice for a hotel bathroom in a “4*” hotel. Felt a bit seedy motel like. Looking a bit worse for wear in places in what is a magnificent older building with some great features. There was an issue with the hot water for a few hours in the morning but was rectified in time to be able to get a hot shower, thankfully. Wouldn’t rush to return here, not terrible but distinctly average.

Lovely

No towels in the room. Shower had one temp.