The property was under construction, and t

Room we stayed in was really poor condition, needed a real re-vamp. Whilst the lady that checked us in was great…. The guy was quite rude to my son when he went to ask for towels. The spa staff, and facilities were excellent, with good parking.

Very helpful reception staff

Hotel is brilliant for kids. Soft play, swimming pool, use of water sports, outside playground. Carpet in the room was pretty disgusting. Decor definitely needs updating but clean other than that.

Renovations to restaurant and bar area Temporary dining area/bar. No draft beer, very poor selection of spirits Breakfast on both days was chaotic with a number of members of staff wandering around aimlessly No details of renovations on webbpage

Due to refurbishment there were insufficient tables to have breakfast for my arrival time. Poor.

Great location easy access to the city Richmond Twickenham

Great breakfast. Pool and thermal suite great. Lovely staff and wonderful location

Front desk staff was very helpful. We loved the fitness center and sauna.

Excellent check in, room ws very clean and had everything needed.

Absolutely lovely stay, brilliant amenities, couldn’t have been better

A wonderful stay. Fab facilities, lovely staff and great room. Defo recommend

Excellent high standard throughout. One small area needs attention in the dining room please request staff not to let cupboard door slam shut it makes you jump please install hinges to prevent that happening.

The grounds and the gym/pool areas are great, however, the room was quite small. The door touched the lugage stand every time you opened it and there was only space for one person at the feet of the bed to go pass. The breakfast was very good.

The place is very relaxing. The staff sre very friendly and helpful. The breakfast is good. The location is great with nice grounds fabulous local walks.

Nice hotel with good facilities lovely swimming pool

It was an amazing experience for my niece 18th birthday. Everything was so great as planed. I will recommend and I will visit again very soon.

It was fabulous dahling! Lovely place and huge room. I slept much better than I thought I would. They also kept saying feel free to use the leisure club facilities. Smashing!

Staff were very accommodating

Tomoko is amazing