The elevator did not work. This was listed in amenities. I would like to request a partial refund

Hotel is very good with respect to location, room features and cleanliness. The only issue was the lift being out of service for the duration of our 3-night stay. With our room being located on the 4th floor, the stairs were hard work to negotiate and we were in good health. May have been a problem for more elderly or infirm guests.

The rooms are Fantastic! So much better than a normal Hotel room.

Nice location and within walking distance to the river and amenities. Nice room but high windows so the view wasnt as described and not as clean as would have expected. Had to pay 500pln upfront and we were told we would get it back on checkout. Not recieved yet. Shops nearby. Staff friendly but never replied to my emails sent before we left the UK. The lift was broken for the 3 days we were there and we were on the 3rd floor which was 6 flights of stairs. Luckily we could just manage them. Krakow is a beautiful place. I think the hotel is more a 3/4 star though and not a 5 star in my opinion.

Laundry is not in your room as expected it’s on another floor. We didn’t use it. I had assumed the washer dryer was in the room. The lift/elevator was out order so 6 flights of stairs every time you came in or went out. Seems the elevator is always out of order. I would however stay here again.

Clean room but faulty lifts so had to walk 3 flights of stairs

Chambre spacieuse, j'ai beaucoup aimé l'accueil

Overall, unpleasant experience. The pictures were of course not representative of our room. The elevator had been broken for at least a couple weeks when we arrived and was still broken when we left 5 days later. There was no cleaning during our stay. They completely disregarded the "please clean" and "do not disturb signs", coming into the room when DND and left it untouched when "please clean". Would not recommend.

Very spacious and clean, great location

The room was very clean. Had to ask twice though for an extra pillow which took 2 days to get and we needed more toilet roll which we never got.

good stay. unfortunately we arrived sunday 8th feb to be told we were on the 4th floor and the lift was out of order but will be repaired on monday . we left friday 13th with lift still out of order ,we are in our early seventies and would have thought we should have been moved to another hotel .the notices on the lift seemed pretty old

El ascensor no trabajo y tuve que subir la maleta hasta la planta número 5, fue muy duro para mí que sea un apartamento de tanta calidad y con aquello averiado y las personas de recepción no me ayudaron. No fue buena mi experiencia

Fantastic, deliver everything the photos show.

Great location . Clean apartment. Friendly staff. Resonance priced.

Yes the room was spotless could not fault anything, even a dishwasher in the kitchen annexe and all necessary crockery and utensils. Staff were absolutely amazing went above and beyond to help you, nothing was a bother to make sure you had what you needed. Would most definitely recommend this aparthotel without any doubt at all.

Aparthotel Best Views was amazing! Friendly staff. Rooms were spacious and had everything you need. Just a short walk away from old town, so ideal location too. Would highly recommend!!

Very nice comfortable stay

Accueil sympathique. Logement bien situé, impeccable

staff where very polite and helpful, check in and check out was very quick and smooth.

This hotel is amazing lovley and helpful staff, spotless room and an amazing location would recommend this place to anyone