It is a nice hotel with good service. Whenever I requested for help / service, their staff will come within few minutes. Excellent location as well

Very good experience

服務很好，位置很好，去很多景點都好方便，不過房間隔音有點差

地點方便，房間舒適整潔，工作人員服務親切

Quite and convenient

一切都不錯

旅途中需要就醫急診 提供一家沒營業的私人診所 （我已經提醒櫃台、請確認是否看診） 櫃台回答確有急診 結果凌晨6:00我們在天黑寒冷的天氣 又回到飯店 然後再去一家飯店提供無法英文溝通的醫院 一個五星級高房價的飯店,這種服務令人失望 再也不會入住Hyatt集團飯店

Excellent location but with average facilities and services. The biggest advantage is the location: the hotel is right in front of the Gran Via, with walking distance to major attractions, plus a lot of choices for shopping, grocery, etc. However, our bathroom has molds round the sink and shower floor. After complaining, we were offered to move to another room (with the view of Gran Via). Staff services are on average. One strange thing worth of mentioning: a few hours after we paid all costs/fees (including mini bar consumption) at the checkout, we noticed two attempts of charges (without our authorization) to our credit card but declined by my credit card company automatically. For the price we paid, there are better options in the same area.

Clean room stagf wi-fi

Excelente hotel

Hotel well located at Center Madrid with all facilities around (shops, restaurants, historic places, etc.). Everything a tourist can need is just few blocks from there. Very good personnel at reception/front office, well cleaned rooms. Room service and food on top! Stay was very friendly and satisfying. Only missed point is that there isn't real restaurant on ground floor.

We were robbed by the taxi driver they called for us and they totally disengage from the problem. They dont have cameras at the entry of the hotel

Ótima localização Bons serviços

Great staff, eooftop bar and very compfortable room

Front desk staff and restaurant staff was friendly , helpful and so nice

Great location in Madrid

Tutto ok solo da migliorare insonorizzazione delle stanze sulla via principale

Great location great breakfast great staff we will be back

The location excellent. The hotel lobby staff were excellent & kind! Loved my room too, old charm with great amenities. And wonderful view. Loved it. The staff at roof top terrace except for the girl with short hair who receives the guest at the entrance (she was very lovely) I sat there for a while and no one asked what I needed. I paid a lot to be there…as a guest. So Not a great feeling. The next day I went.. still wasn’t attended to quick enough. people who came after me where seen before me but they eventually came & attended to me and were decent. I hope they do better with people who don’t look like them in the future.

Great location in the heart of Gran Via. Was convenient to walk to everything. Has a great rooftop bar we had drinks. Had a great view of the city from our room. Rooms very nice and staff very helpful. Highly recommend!