Booked through hotels.com Then was told no room available so couldn't check in Tried to get a refund from Hotels.com, who refused until the hotel confirm - supposedly tried to get hold of them - I tried too with the phone just ringing and being told 'we value your call' - but my call not valued enough to answer it??? Still not had a refund or acknowledgement that it should be refunded

Easy parking and check in

The staff were very helpful. The pub has unique history in a lovely town.

It’s an old property with lots of character uneven floors and lots of steps it’s lovely and clean although rooms are a bit dated and some quite small has some outside rooms with private entrances We had a shower over a bath which may be difficult for some one elderly to use so I’d specify if you have any specific needs The food was good basic pub grub and breakfast was excellent Parking is easy and free for residents just make sure you register your number plate when you arrive The hotel is very central in the town so lots of places within walking distance

Clean and functional room with clean bathroom. Large bed. Great breakfast

Very nice small 8 (as far as I could tell) room Inn. Clean room, internet good - streamed Netflix OK. Restaurant nice with a few veggies choices. Very close to town center. And they had a decent cider on tap. Car park at rear is quite small.

Location is great. Room a bit old and small but pub is cosy and comfortable.

Pub atmosphere

room was clean , food good, parking good

Room good value for money, lovely central location with on site parking. Staff incredibly polite and very helpful.

The bins had not been emptied when we arrived in the room at 5.30pm.so we had our doubts that the room had been cleaned correctly or just skimped over, let the duty manager know and she apologised.....think they were short staffed being a Sunday, but this is not good enough and not the standard we are used to

Basic, but clean and usable with a friendly team.

Clean and comfortable room

The staff could not have been more helpful - David in particular - at reception and in serving breakfast. This really makes all the difference after a tiring day travelling. It was lovely having table service at breakfast. I was able to take my dinner to my room which I really appreciated too. The bed was one of the best hotel beds/mattresses I have slept on and I had a very good night's sleep. The carpark was conveniently placed for my hotel room also. All of these things, together with the warm welcome and just-right service, would make me recommend the hotel to others and return there myself.

Old pub with all the quirkiness. Staff very friendly, room comfortable but carpet needs a shampoo! Ringwood, always loved it.

It was ok

Good value with comfortable bed and first rate breakfast Clean and check in quick and straightforward Only downside was that the room was rather airless and would have benefited from a cooling fan

The staff is very nice and helpful and I would definitely visit again

All the staff were very polite and helpful. Dave is an asset to the hotel, very good at his job. The chefs are amazing, roast dinner is just like your nans! especially the yorkshire puds! will def stay again.

This stay was reasonably priced but, whilst you get what you pay for, the place was tired and run down. On saying that, it was clean-ish and the location good.