Good

Clean and tidy. Staff are nice and have good attitude. Great experience.

服務優質貼心

令人驚艷的外觀與大廳裝潢。服務人員專業、和藹可親。房間寬敞明亮、裝潢前衛新潮，陽臺外景觀優美。門開後，窗簾自動拉開的設計令人難忘。床及枕頭太棒了，非常舒適。水量充足。早餐種類繁多、美味可口、尤其是西式麵包。

前枱員工非常有礼，並且提醒我房間沒有包含早餐，如果我們需要用早餐，可以一天前用(人民幣150/ 位)購買第二天早上的早餐，但是當天購買的話，需要支付人民幣250/位。早餐非常豐盛，多種多樣的選擇。入住時間西安天氣很熱，酒店提很多樽水，真的是很貼心。

It was a flawless experience spending my holidays in W Xian! I have stayed in W in many different cities and W Xian is probably the best. All the staff were extremely helpful and organised everything for me without being asked. Phoebe Gao, the loyalty coach, lavished me with constant surprises and made my anniversary an unforgettable one!

住的套房，房间内面积很大，经常迷路，哈哈。 总体入住感觉非常棒，窗外景色也很美 。

W比较适合喜欢fancy感觉的人，整个酒店进去就有一种进入“夜店”的感觉，很有设计感，当然音乐也像夜店。总的来说，房间大小，床品的舒适程度，服务及早餐的选择都令人满意，唯一不足的就是从酒店去市区那个堵！！！

新穎.整潔.服務態度佳！態度很重要！

香精味太濃 房間內還有甲荃味 早餐美味，选擇丰富 員工都很潮，親善有礼 床褥和pillows都很舒服 但但batheoom內的洗手盤去水過慢

my daughter got fever, the response not 5 star international level.

酒店服務很好，裝修也很美，員工也十分有禮貌，會再次入住如果再到西安，唯一不足就是冷氣好像不夠，其他都是滿分的

Very helpful staff and nice room with all amenities, definitely will stay again.

Over priced as heck, beautiful but if you looked too closely it wasn’t that clean. Every single thing is a new charge, over priced and seriously undervalued. Would recommend other families stay at somewhere like the Hilton, where they don’t charge an arm and a leg for every thing. Right down to charging per item of clothing washed - at the Hilton it was free / included. Staff were significantly more helpful and helped us to our room at the Hilton, they were rude and condescending at the W. The breakfast is charged per day, not per stay. We were charged to use the pool, and the gym - considering the price of the stay it has been included at every other hotel on our trip. The outdoor pool isn’t open until 2pm, and the gym / indoor pool are only open from 8am - a 24 hour gym would be appropriate- and has been the situation in every other hotel.

Excellent stay experience!

Fantastic!

Clean room Staff was not helpful during check-in. For example, not helpful in taking over the luggage.

Beautiful and ultra modern hotel, high end! Marvelous service. Sophisticated

Great breakfast buffet. We got upgraded to a marvelous room with a lot of space and great view of the lake. Staff has been very kind to us. Highly recommended!

Wonderful stay, room is spacious, clean and modern. Stuff is very friendly and professional. Definitely recommend!