good

A pleasant place to stay

Clean and Comfortable warm stay for 3 people and dog with good walking area close by. nice hot shower.

Good property and location, lovely staff. Overdue for some upgrades and was not very clean

We stayed a night and had bed bug bites in one of the rooms. Could do with some flea bomb treatment

All ok but AC makes funny noise every now and then disturbs you in the night. Other then that all ok nice and quiet.

Room was

We did not get what we asked for. And we had to pay for the stay if we left.

It was pet friendly

The accommodation was ok apart from occasional cockroaches and stained towels

Absolutely disgusting service!!! Do not go to this establishment!! I was sworn at, verbally abused and treated with such disrespect that I was in shock! After arriving late into Napier/Hastings after a 5 hour rushed drive to the Hastings hospital I successfully booked an available room late in the evening via the wotif website. I revieved an email an txt confirmation of my booking and went to the motel. After knocking on the staff door I was greeted by a gentleman in his underwear who ask me what I wanted and I explained I had made a late booking. He started to swear at me and told me to FK off..I explained that I had a booking and he continued his expletive rant. I explained that I'd been visiting the hospital and he told me to FK up and that it's not his problem. He continued to sweat and abuse me and told me I had no booking. At this stage my partner came out of the car and the man changed his tone and said we did have a booking and proceeded with the check-in. I explained to my partner what the man had been saying and we wanted to walk away but had no other option but to stay. I was so shocked by the disgusting service and the level of disrespect received that this is the first review I have ever given as I would hate for anyone else to receive such appalling treatment.

Very nice and friendly couple running the motel. Good location.

Nothing flash but comfortable enough and very roomy.

Clean, tidy, everything you need for a confortable stay. Thanks

Lovely staff, friendly, helpful and accommodating of special requests.

Excellent owners and staff, quiet, lovely super clean room with very comfy bed. Will stay again next time in Napier.

Clean and comfortable. Very functional kitchen. Free parking.

Awesome place great for family and groups. I will sleep at Ace again whenever I am in Napier and environments.

Was pretty good for the price we paid. Was clean and nice

I would have to issue staying here again. I felt the cost was a little on the high side but wont put me off staying again.