We were there for 3 nights, well we were out of the room a lot done to being there for Lacrosse provincials, the sweet lady you checked in and talked to both my children, my youngest one, and the one that was there for the tournament and explain to them how things were, and that she had the TV turned on in the room on cold for them and what room it was and how to get to it, she made them feel very special and welcome. She also made sure to wish my oldest good luck anytime she seen us while we were leaving for games. I had an issue, I myself made. I touched the curtain and I messed up the blind. I didn’t know how to fix it and I was able to call and she came over right away to fix it instead of trying to explain it to me. Every time we came back from our games our room was clean fresh everything. Very welcoming and friendly, the only thing I wish they would’ve had would be either an ice machine or the mini fridges had a little freezer in them so we were able to have ice. But other than that it was an amazing stay! I will definitely be booking this hotel again for other lacrosse tournaments or hockey tournaments. If available.