The staff went out of their ways to help me and they were each very kind, generous and friendly. You showed be proud of the excellent service you provide.

The superior (larger) room was worth the money--a better value than other hotels I've used nearby. Although kitchenette was limited, everything was in good condition, including the bathroom. Staff was helpful carrying bags (there being no lift) to top floor & back.

This was my third stay and I loved it as usual. My room attendant, Retha, was fabulous. What a wonderful young lady. The entire staff was wonderful as I know all of them at this point. My stay was marred by my neighbor smoking in a non smoking hotel. I conveyed this to the front desk, but it persisted. So the first floor of my room was smoky every time I came in from a day out, because electricity is turned off when you leave via their system. After this third visit I was bothered by something that I wasn’t the first two times. It is that the windows are not up to US standards. You can hear everything through these windows, every horn, every syllable of a street conversation, etc. But this hotel is in a great location, near a ton of places to dine, shop for groceries, clothes, street vendors, and night entertainment. I loved the gym as well. I will be back in 6 months.

Small room. Very basic. Seems overpriced.

Tiny room. Visuals outside room not good.

There was a musty, mouldy smell in the room and bathroom (drain). Not sure if it was in the walls or drain or both. The water in the shower didn’t go down the drain either. Just swam and rose up my feet. You are charging a lot of money for that shoebox of a single room I stayed in. At least renovate and make it up to standard. Not okay. Do better.

The room was clean and the staff were very courteous but the room lack basic amenities like iron and ironing board ( even though I requested for one I never got it ) Also the bath towels were very worn out and there was an unpleasant smell in the bathroom .

Clean rooms with good air conditioning and hot water. Rooms very small and could use an iron and full length mirror. The gym was a joke with mostly broken machines, which is why I chose this spot. They accommodated us at another hotel for one night when power outage was extensive. Friendly staff, especially Michael who was very helpful. I felt safe with security always on guard. Great location if you want to mix it up with the locals.

Staff....everyone wad friendly and helpful

The breakfast at the property was great! There are also several places to eat around the hotel. The hotel is pretty clean and I got an upgrade at check in!!

Staff was very friendly...street is very busy...lots to do in the area

Clean room, good location, amazing staff. Room to back of building so it was quiet. No elevators but the staff is ready to assist and bring your bags to you. I stayed in a single room, small and functional, but disappointed there was no kettle. Expedia shows rooms have a kettle. Stayed in a different room as part of a group tour after this stay and it had a kettle. Airport transfer was excellent. My bag took a long time to arrive but the driver waited. Breakfast not included, it was offered to me for $15.00, expensive in my opinion. Good stay overall.

The tv was outdated. We did not even watch it because of poor connection and quality of picture. No elevator. We smelled cigarette smoke in the hallways strongly as we were walking through the hallways to our room. They overcharge for a mini bar option they have there in dollars instead of cedis. For 7 bottles of water small sizes and medium, 2 sodas cans, a small box of biscuits, and a small package of Nescafé coffee and a small package of sugar were $192 cedis. That’s ridiculous for the price of the room and they charge you for coffee & it’s in an instant package. Some staff were friendly not all. Security guard was sleeping on the job. I would not ever booked there again.

Urbano’s location is great—close to the airport and in a busy area with plenty nearby. I also appreciated the strong security measures, which made me feel very safe during my stay. However, I do feel there is room for improvement in terms of comfort. The mattress was extremely firm and uncomfortable, and I woke up each morning with lower back pain. Additionally, the AC unit didn’t seem to cool the room effectively, and I often woke up from night sweats. Lastly, the shower drain would back up, causing water to build up while showering. If these concerns could be addressed, I would stay here again.

Yes

The manager and Benjamin were especially helpful. The room was always clean and the breakfast substantial. Benjamin always arranged taxis for me to museums, art centres etc. The manager offered me a complimentary breakfast when $100 US was missing, perhaps my mistake when I paid with 4 50s for breakfast or perhaps mistook 2 US 50s for cedis there or at museums. I would have liked coffee and tea service in the room and a hairdryer, but managed without. Had staff known where I could buy postcards I would have saved 100 Verdi’s in taxis. Luckily we found them behind the post office when I suggested we just go to Buy stamps after 2 failed attempts to find postcards.

Excellent et copieux déjeuner.

centrally located easy to get around right on oxford road but this property has so much different issues the rooms are very tiny air-condition doesn't get cool enough its more for a single person or couple that doesn't spend time in the room

Shopping

Perfect hotel to experience Oxford Street