Lots of government staff living in this hotel。the security is too much strict。traffic is nightmare, even thought it is still the best hotel in Kampala

Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala.

Did not use the Spa

Good

All was good

everything is perfect

This is truly a five star hotel in all aspects.

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.

Excellent customer service

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch

Clean roos

Clean room and very friendly staff

Clean room and very friendly staff

Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!

Wonderful garden

The room service was more than excellent. The staff are very warm and kind

Very relaxing, serene, friendly staff, good food and great facilities

Really nice hotel

Well mannered

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.