Lots of government staff living in this hotel。the security is too much strict。traffic is nightmare, even thought it is still the best hotel in Kampala

Here's a polished five-star review you can post: ⭐⭐⭐⭐⭐ My stay at Serena Hotel Kampala was nothing short of exceptional. From the moment I arrived, I was struck by the peaceful atmosphere. The hotel is truly serene—quiet, relaxing, and beautifully surrounded by nature, creating the perfect environment to unwind. The hygiene standards are outstanding. Without a doubt, this is one of the cleanest hotels I have ever stayed in. Every area, from the rooms to the common spaces, is impeccably maintained, reflecting a genuine commitment to excellence. The food is another highlight. Every meal was fresh, flavorful, and prepared to a very high standard. The swimming pool is spotless, well maintained, and provides a wonderful place to relax. What truly sets Serena Hotel Kampala apart, however, is the people. The service is exceptional. Every member of staff was warm, professional, attentive, and always willing to go the extra mile to make my stay comfortable and memorable. If you're looking for a hotel that combines luxury, tranquility, impeccable cleanliness, outstanding dining, and world-class hospitality, Serena Hotel Kampala is an easy choice. I highly recommend it and look forward to returning. A well-deserved five stars.

It was nice hotel. Most of staff are professionals.

Very nice hotel. Our second visit. Still top notch. The pool area is superb.

The hotel was immaculately clean and aesthetically pleasing. The staff were exceptionally friendly and the spa treatment was enjoyable. The steam room, sauna and gym facilities were also exceptional. I would certainly return.

Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala.

Did not use the Spa

Good

All was good

everything is perfect

This is truly a five star hotel in all aspects.

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.

Excellent customer service

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch

Clean roos

Clean room and very friendly staff

Clean room and very friendly staff

Everyone from Housekeeping, Hosts, Front Desk, Barber, Attendants, and everyone else was extremely nice and helpful. The property is beautiful and unmatched. The hospitality exceeds anything you’ve ever experienced, even in Las Vegas!

Wonderful garden

The room service was more than excellent. The staff are very warm and kind