一般吧，没有很惊艳也没有不好的地方.SPA还是可以的，.酒店app还是蛮好的体验.没有什么海鲜吃，推销部分真的不是很喜欢，但是做生意可以理解

I like this resort, all would give it 5 stars, but not the sales staff at check-out. Overall, the experience was very good. From front desk service, restaurants to room services. However, one experience significantly affected our impression. We joined Tour, where the sales team introduced the resort membership. I understand this is part of their job, and although it took up half a day, we were respectful and understanding. At the end of the tour, we bought one $299 discounted future-stay voucher. The staff repeatedly tried to persuade us to buy two, suggesting we give one to family or friends. We politely declined, saying we wanted to try it first. What made us uncomfortable was that we were repeatedly asked, “Don’t you have family and friends?” This question felt inappropriate and created unnecessary pressure. Unfortunately, the same situation happened again at checkout. After confirming our room number and asking about our stay, another salesperson again pushed another $299 membership for family, and repeated the same question: “you don’t have family and friends?”This left me very uncomfortable, what’s the answer for this question? especially at checkout, which should be a positive final moment of the stay. I understand sales goals and respect the effort of the staff, but this approach—especially using personal questions to pressure guests—was unpleasant. The aggressive sales behavior at checkout significantly lowered our overall impression of an otherwise excellent hotel.

Resort is so big, shuttle carts were not so convenient. Only one Italian restaurant food was good. Most restaurants food not meet standards. Specially the MOMO Teppanyaki, hardest to make reservation, the food was cold and all small portions - a half bowl fired rice with 6 pieces beef cubes. The marking signed us for a new facility presentation for 1.5 hour, but it took about 2.5 hours, spending half day to push to buy their membership.

Beautiful resort, friendly and accommodating staff, great food variety, activities for the entire family. Already talking about our next trip back.

Amazing vacation

Clean room good staff breakfast good

Our vacation was disappointing from check-in. Staff immediately tried to upsell us to other rooms, then sent us to a desk to “redeem” resort credits. This turned out to be a sales desk trying to book us for a membership presentation — not called a timeshare, but very similar. The advertised credits are also not as straightforward as they seem; only certain amounts can be used at the spa or toward select shop items. Our room was okay, but there was a leak from the floor whenever we used the sink, so maintenance had to come in. The minibar and 24-hour room service were great and included. Housekeeping was excellent, and nightly turndown was a nice touch. Onsite cafe was lovely. Outside the room, service was less responsive. Room service plates left outside other rooms attracted many bugs and were not cleaned up for over half a day. The golf course spa was lovely, and my 50-minute massage was excellent, though still $75 USD after credits. The buffet had good variety, but quality was hit or miss, there was no hand sanitizer at the entrance, and drink service was very slow. Pools were nice and poolside staff were friendly, but service was slow and drinks were watered down. We were there for a family wedding and recommend getting everything in writing and checking details carefully. Issue resolution, especially with the PR/wedding department, was frustrating. Overall, the trip could have been much better with less upselling and more focus on guest experience.

Perfect

Excelente para una celebración

Great food , night shows, activities , multiple pools - had a fantastic time!

Las personas del check out muy despotas y groseras se negaron a darme una factura

La atencion de maravilla, el servicio VIP, de lujo y lo mejor el late out. Fue una bonita experiencia Siempre vuelvo al mismo hotel.

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Muy bueno

Excelente

We have stayed at 3 other palace properties and this one is making us think twice about ever returning to a palace property. We had 2 rooms and so many little things go wrong that cumulatively we really disliked this place…no working ac in our first two rooms (apparently a problem property wide if you google it—had to switch rooms), tvs that didn’t work correctly in 2 of 4 rooms, broken remotes, tub that took 30min to fill and then forever to drain, aging property that needs renovation, one person got food poisoning, and they no longer cater to gf people. Anyways, we have loved palace resorts in the past, but would never recommend Nizuc or Sunrise. (Also, not their fault, but there is no beach due to the seaweed. The water is coffee brown and smells horrible.)

Everything was great, traveled with 3 kids, we had a great time. Will definitely come back.

Helpful staff!

We totally enjoyed our stay here, Plenty of activities for all age groups. Great variety of food and very courteous staff.

The resort was a quiet relaxing place. Not so crowded like sunrise or the grand. The food is pretty good. Love the coffee shop with crepes, pastries, gelato...the pools are huge. The staff are super nice and attentive. Great experience.