The room was spotless and the staffs were so friendly

The room was spotless, and was kept that way by daily staff service. The staff were always very friendly, and keen to fix any problems that came up.

First off, I want to say the staff are excellent. They handled our situation very professionally. The bungalow should have been great but this hotel is not ready for guests. The pool is out of service, full of green algae. The main restaurant is under reconstruction so is closed. The continental breakfast is basic but that may have been because there were so few guests. The wifi service was sketchy to none. It is located on a non swimmable beach-the staff and locals say do not swim in the ocean in front! For these reasons we left, with the staff expediting our refund so it ended well.

Comfortable accommodation close to Luganville town. The restaurant on site has delicious meal options. We appreciated the AC in our room (only place out of the 4 places we stayed on our trip on Santo that had AC). Many locals go fishing on the beach front area and the water is clear, but the beach itself is more of a brown sand (not white if you are expecting that). The pool was nice but could have been a bit cleaner. Helpful staff and clean room. Overall, would recommend and stay again.

The nicest, most helpfully and genuine people you will ever meet! The office ladies went above and beyond and the food from the restaurant was perfect! 'Chef' knows his stuff in the kitchen! A convenient, close to the town place to stay! I highly recommend a stay here.

This beachfront stay was a major letdown. The room reeked of dampness, likely from poor cleaning and half-inch gaps in the exterior door. Dirty walls, a loose toilet seat, and bizarre green/brown dripping faucets were gross. The shower barely worked, spraying all over, and hot water was scarce despite two front desk complaints. Annoyingly, the room had no phone, so trips to the office were necessary for every issue, rain or shine. The "complimentary continental breakfast" was a joke. Totally inconsistent and consistently weak, it started with toast, three sad condiment options, a small plate of local fruit, granola, yogurt, and a drink. The next day was the same, but the yogurt was clearly spoiled – slimy, curdled, and sour. By the third morning, the yogurt was obviously rotten, completely separated and warm. My wife, expecting bad yogurt, wanted granola, but it was gone. Plus, we often found dirty utensils and plates. Then, on our last day, with new guests arriving, breakfast suddenly became a huge buffet. Beyond the bad room and breakfast, our dinner attempt was also a bust. As we checked the menu, it rained, and both the outdoor and "indoor" dining areas leaked badly, so we went back to our room. Despite all these issues with the property and food, the service was genuinely great. All of the employees we encountered were nothing but kind and helpful. It's a shame the facilities didn't match their positive attitudes. Still, really disappointed overall.

Very comfortable. Good internet. Well groomed grounds and friendly staff. A wonderful experience. Away from the hustle of town, can catch regular buses from a short distance walk away for the five minutes car travel into town.

The units were clean No information or tours from the complex You need to organise this yourself Limited amenities within the complex Food was not the best Further out of town than expected

The staff were lovely; the facilities were great. The menu needs to be upgraded and more varied.

Fantastic staff and manager. Clean quiet and safe

Nice and quiet, no road noise. Clean and tidy. It didnt seem to matter if we hung our towels up. They were changed every day any way. Staff friendly and helpful

Enjoyed walks along the shore, and a swim

The team were super friendly and helpful. Its a basic hotel with very basic room facilities but you dont spend much time in the room! Its a few km from town ..too far to walk with kids but ok for adult's Team were great, and very accomodating

Chose this because it was on the beach,but the beach was gravel and muddy and not nice for a swim. Room smelled very musty when we arrived but once the ceiling fan was going for a bit that helped, could do with something to sit on in the room other than the bed. The team there were very helpful in regard to getting around and general day to day things

Everyone was amazing and super friendly. Beautiful property and the owner David is such a unique and wonderful man super smart and full of knowledge.

Very good customer service. Includes a nice restaurant with free breakfast. Comfortable rooms located very close to the beach for a relaxing feel.

Lovely hotel just a little walk out of town. Buses and taxes constantly going into the main part of town. Great pool area and nice clean rooms with air con.

Great resort, quite comfortable and well located, but have definitely a great potential to be improved with a bit more of attention to the details, like the activities,entertainment in the evening and breakfast variety. Service was good.

quite a good resort on the beach which isnt great but still nice...breakfast very limited..not sure why u put canned fruit out but its a comfortable stay and not far from airport

All excellent. Stayed many places but this is about the best