Bays Luxury Lodge

探索 Bays Luxury Lodge
7.6
基于 34 条评论
清洁度

8.6

客房舒适度

7.6

服务和设施

7.6

旅行者评论 Bays Luxury Lodge

每页评论数
20
40
热门评论
Rasmus
icon-
10.0
/10
评论于 14几周前

Hotels.com verified review

I am giving Base Luxury Lodge in Ghana five stars. The room was fantastic. I always stay in the same room, number 107. It’s absolutely wonderful. The staff are kind, welcoming, open, and caring. They are warm and heartfelt people who truly take good care of their guests. They do everything possible if there is anything that needs to be solved. I especially want to mention their lovely swimming pool. It’s amazing to relax in, especially in the evening when you can lie back and look up at the sky. It’s such a peaceful experience. They have also done something incredibly great – they upgraded to very strong and reliable internet. You never lose connection anymore. I’ve experienced problems before, but not now. They have completely improved it, so you can feel safe knowing you will always have stable internet access. I have been staying at this place since 2017, always in the same room, so I truly know what I’m talking about. I am 100% happy every time I stay there. The food is amazing. Everything tastes wonderful. Breakfast is excellent – omelets, salads, buffets, and many different options. It’s fantastic. The chef, Winifred, is an open, warm, and kind person and is always attentive, just like the rest of the staff at the hotel. There is absolutely nothing to complain about anywhere. I gladly give five stars because I truly mean it and stand by every word. So to anyone who has the opportunity and desire to book a stay at Base Luxury Lodge in Ghana – you should definitely
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Gideon
icon-商业
商业
10.0
/10
评论于 18几周前

Hotels.com verified review

Very good hotel. Services are professional and meal was very delicious. I will definitely revisit if I’m around.
Dominick
icon-休闲
休闲
10.0
/10
评论于 21几周前

Expedia Group verified review

The room was very nice and the staff were very accommodating. I fully enjoyed my stay here
Patricia
10.0
/10
评论于 24几周前

Expedia Group verified review

Nice place
Patricia
10.0
/10
评论于 24几周前

Expedia Group verified review

Awesome!
BERNARD O
icon-商务和休闲
商务和休闲
10.0
/10
评论于 48几周前

Expedia Group verified review

This place a Beautiful Cottage, very relaxing. The Staff go above and beyond to make you comfortable. They want you to come back, so they do everything professionally with a smile. Their Breakfast is awesome, served at poolside or a place of your choice.
Aaron
icon-休闲 双人入住
休闲 双人入住
4.0
/10
评论于 62几周前

Expedia Group verified review

I booked the facility to swim at night but I was informed on arrival that the pool was not clean, defeating my whole purpose of night swimming. Additionally breakfast was served after 10am contrary to what was communicated.
Michelle
icon-双人入住
双人入住
10.0
/10
评论于 110几周前

Hotels.com verified review

Amazing experience. Highly recommend this place. We went for our anniversary and they treated us beautifully. The room decor presented was exceptional when we entered. I will definitely be returning. The staff were also very attentive and welcoming.
Martyn
icon-休闲 亲子同住
休闲 亲子同住
10.0
/10
评论于 115几周前

Expedia Group verified review

Very good accomodation and good staff. The cleaner was miraculous
Alfred
icon-休闲 双人入住
休闲 双人入住
10.0
/10
评论于 175几周前

Expedia Group verified review

Good location
Verified traveler
icon-双人入住
双人入住
6.0
/10
评论于 204几周前

Hotels.com verified review

Difficult to locate with Google maps, building needs renovation and WiFi should be provided
Tobi
icon-休闲
休闲
8.0
/10
评论于 232几周前

Expedia Group verified review

Very polite staff and helpful. Clean environment. Close to amenties. Will definitely use the hotel again next time in Accra.
Daniel
icon-朋友和家人 家庭
朋友和家人 家庭
2.0
/10
评论于 243几周前

Hotels.com verified review

It started at check-in. This was our second stay here and it appears things have gotten worse since our first stay. One thing tnat didn't change was the scam this hotel tries to run on foreign guests. The disrespectful receptionist told us they don't work with hotels.com and had no reservation for us. After an hour and a long conversation with the E-commerce manager (whom I am convinced is the head of this shoddy scam) they miraculously found our reservation. The first room they tried to put us in had a smell of something dead so we requested to move. The second room was not much better but at least no stench. The towels were discolored, the room full of mosquitoes and the water only came upon our request. I was in the middle of a shower with soap in my eyes and the water went off. I had to step out, dry off and call the front desk. Upon my complaint, the receptionist informed me that we have to request the water to be turned on when we want to bath. She said she would turn it in. I waited 20 minutes, still no water. I called the front desk back and the line was busy for some time. It was around noon. I dressed up and walked outside to the receptionist to find no one there and the phone was off the hook. By this time I was livid. I asked to speak to the manager and it was immediately obvious that even the managers of this property do not care. She was rude and abruptly told me "check out is 11am". As if to tell me to leave. This place is a real disgrace to Ghana.
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Charles
icon-双人入住
双人入住
10.0
/10
评论于 278几周前

Hotels.com verified review

Great hotel and great price! The employees were very accommodating and assisted our needs. Breakfast daily was great, some may not approve but the general breakfast here in Ghana is eggs and toast sometimes chicken sausage. The room was nice although not much to watch on tv. The only issue I had was the in and out WiFi. Even during the rolling black outs the hotel had a generator that would power the whole hotel! I would recommend this place whether or not you’re on a budget! Oh did I forget to mention it’s across from a strip mall?!
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Verified traveler
10.0
/10
评论于 330几周前

Expedia Group verified review

The staff were very professional, courteous and understanding to my needs
Abby
icon-休闲 双人入住
休闲 双人入住
8.0
/10
评论于 340几周前

Expedia Group verified review

I enjoyed the swimming pool & the beautiful sight of the property. Breakfast you didn't have a choice, however it was prepared with Love.
Eddie
icon-休闲
休闲
4.0
/10
评论于 343几周前

Expedia Group verified review

This was my second time staying at this property. I booked my stay about 17 days prior to my arrival. After travelling over 5,000 miles I arrived at the hotel. I was standing in the lobby with my bags ready to check in, and was told they had basically given my reserved room to someone else and there was nowhere for me to stay. They ended up sending me to a lesser hotel that was much further away and told me they would have a room ready for me in 5 days. They promised to put me in the presidential suite, due to the inconvenience. After the 5 days had passed I called over to see if the room was ready for me to check in, and was told they were still waiting for people to check out, this was after 12:00 pm. Not wanting to sit around and wait all day and waste my vacation time, I went out for the day. When I returned that evening, they finally said they had a room ready and came and got me. The room was definitely not the presidential suite, so that was a lie. I also expressed to them that due to the location of the room on the property, I was unable to obtain a steady WiFi signal. The response I received was to "just be cool", and the issue was basically ignored. Overall, I was pretty disgusted with the piss poor logistics of the room booking. There is no excuse as to why my room was basically given away to someone else, and then to basically be sent to a lesser hotel up until my last day in the country was not cool and very unprofessional, I was also denied a refund.
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Verified traveler
icon-休闲 双人入住
休闲 双人入住
8.0
/10
评论于 370几周前

Expedia Group verified review

Very close to junction mall which has places to eat
Verified traveler
icon-家庭
家庭
2.0
/10
评论于 373几周前

Hotels.com verified review

Problems began at check-in. The receptionist lied and told us that someone with my name had called a few days previous and cancelled the reservation. The lies went on from there. They told us there was no confirmation of our reservation, the room we paid for was not the room we reserved. I wasn't sure what was going on because I've used Hotels.com so many times and never had any issues. My husband is a Ghanaian and he told me "that's what they do here." They will tell you the reservation was cancelled so they can sell the room to someone paying with cash. The lies went on from there On our 2nd to last day they told us we had to move to a smaller (cheaper) room because they had another reservation for our room. I asked if they were going to compensate me and the lies and problems got worse. Eventually I found out that it was the hotel owner that was driving the scam. Beware of this hotel and the way they do business! I had an argument with the owner on my last day as they were basically forcing us out if the room we had paid for (the payment had already been made) into a smaller room that we could barely move around in. This hotel does NOT honor their guests, they are only interested in the money! They will sell your room right out from underneath you and there's nothing you can do except call police and inform them that this hotel is cheating foreigners that are unaware how these locally owned hotels are running scams on their guests. I will lodge a formal complaint.
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Verified traveler
icon-休闲
休闲
10.0
/10
评论于 374几周前

Expedia Group verified review

Very nice place. Rooms very good size, very clean and breakfast was huuuge everyday. Staff extremely helpful and pleasant.
每页评论数
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40