The staff, the room and the scenic was a great experience. The greetings and support from the front desk stands out. Breakfast could improve. However, the staff was very attentive. The pool was nice. However, the service at the pool was slow. We where two customers, but the staff didn't bother to ask if we needed something morer.

There are too many mosquitoes in the room & restaurant. The rooms need a renovation. The staff were friendly & helpful. The view of River Nile was spectacular

Excellent Hotel. Good Wi-Fi, good hot water. Excellent air-conditioning. Great pool, good gym, good view of the Nile. And a sauna!

Beautiful location and rooms. Breakfast was ok. Good customer service and rooms large

Einziges Manko, der Kindersitz hatte keine Riemen, um das Kind fest zu binden. Ansonsten sehr sauber, tolle Lage und super Service.

We stayed at Jinja Nile Resort in June 2025 with a team of 30 international humanitarian volunteers. At 6:00 AM one morning, a hotel security guard escorted an intoxicated woman dressed in black lace to our private cabin and persistently knocked on our door for almost 30 minutes. We feared for our safety. The hotel later claimed this was a “mistaken room” and that some guests “request these girls.” Despite multiple requests, we never heard from the General Manager. Only a Food & Beverage Manager responded—offering a mere $40 discount for what was an extremely disturbing and dangerous incident. With 10 of our guests booked through Expedia, this lack of accountability is unacceptable. This property is not safe. The hotel’s handling of the situation was dismissive and alarming. We have formally requested Expedia to investigate what appears to be ongoing illegal activity and disregard for guest safety.

Poor service. Hotel not clean.

It was a very well kept property. Very clean, kind staff, good food & breathtaking view. Martha in the dinning room & the front desk lady were amazing.

It was a great stay, best for families.

Such a lovely place and so peaceful. Everything was wonderful and the staff are amazing. We will definitely be back again.

Ok view of the Nile. Poor dining options.

Beautiful view of the River Nile. Pool was closed for renovations and we were not in informed prior. Friendly staff and excellent food.

Everything was great. The staff are very friendly and housekeeping was great as well. The restaurant food was great as well as the included breakfast. My only complaint is that the pool area was under renovations. I wish that would have been advised at the time of booking. But, it needed to be done and in a few weeks the pool area will be completly remodled for the summr guests.

It’s right at the Neil river, very good staff.

The staff are very pleasant but not managed well. I stayed in two rooms due to problems with Wifi and A/C. Housekeeping is inconsistent - either lacking a checklist for each room changeover or the team leader is not checking. Reception says they will do something then forgets; remind them bt they don't call back. I then discovered that the team does not keep a logbook - a basic of hotel front desk management. The phone number of hotel sent with reservation is no longer their phone management did not update the listing. The phone on Google no one picked up during nine calls I made form 8 pm to 10 pm. So many maintenance issues I can't list them here. One example -cracked tiles, big ones, around the swimming pool - a hazard to guest's toes but again shows no management leadership. In its day it was a four start but has sunk to a three star product.

Dirty room, mattress old, service not good at all.

Beautiful place

Loved the gardens. The staff was helpful and polite and the food was good . The rooms could use an update though.

The chef knew what his job is means and he/she did a perfect job

It was clean and breakfast was well diversified and staff was good.