Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.

I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.

Descuidada , hacia mucho frío , sin colchas , terrible.

Hotel magnifique et service impeccable!

The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️

The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.

I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.

Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend

Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend

Amazing!

O quarto era super confortável, grande e bem equipado. Ganhamos um upgrade para um quarto com piacina particular.

Endroit nature très propre.

Everything was great, great service, perfect location, would definitely stay again.

The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly

Room was clean although starting to show some wear and tear. Everything was as described and had ordered room service several times. The restaurants on site are a huge help for quick meals. There is an OXXO around the corner and it's about a 10 min walk into the heart of Aldea Zama.

Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.

Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.

Room was clean at arrival. We stayed 4 nights. Room was cleaned only once. Missing restroom products. And service is missing for exemple we needed water middle of the night they make you go to the reception to pay it instantly. Wasn’t too pleased with the stay overall. Highlight of the stay was as Max. Great employee hard worker warm and very attentive to the guests needs.

Attention à vos affaires, elles disparaissent même du coffre et ne comptez pas sur le personnel pour mener enquête

A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.