Immediately after arriving I tried to contact fornom and could not make contact with anyone. I contacted hotel.com and they couldn’t make contact either.
The room had an insecure door which looked like it had been forced at some point and was damaged. There was no other way to secure it like a chain or lock so I didn’t feel safe.
The room looked onto an internal wall which was the side of a shopping centre. This wall was illuminated 24/7 so the room was never dark.
The next day when I finally managed to contact fornom I asked for a move to a room with natural light and a secure lock. I was told I could move but they couldn’t guarantee it would be an improvement. I asked for a refund for the remaining nights so I could go elsewhere. They told me I couldn’t get a refund because I had been offered another room. The evening before I left they moved me to … the room next door , the door was secure but it still looked into an illuminated wall, this time with a space where we could see all the people in the shopping centre waiting for the toilet - which was at the other side of the wall.
Aside for all this, the room was in poor condition marks all over the walls, extremely thin “mattress”. Corridors are all painted black and are very dark.
It absolutely ruined my stay in Turku.
After all the back and forth and because I’d moved rooms … I was offered 10% refund from fornom