Great location. Nice staff. Spacious room with new interior and furniture with good taste. 10/10

Tasteful decor and furnitures

1, I stay 5 nights in this hotel. I have changed two rooms during this stay, one time it's upstairs the restaurant, the other time it's facing the other side of street ( which most of the rooms are facing the two streets) and both are loud at night, not only the weekends. Expect it to be quiet after 2am. If you sleep late it will not affect you. Also, if you wake up late in the morning, remember to put a "do not disturb" sign, because the cleaning lady comes to knock on your door at 9am. 2, I work in hospitality, so I am very sensitive to details and experience. For the training I have, we don't give "No" as an answer, instead we always provide a solution. However, I feel here as a guest I have a slap on my face. I use laundry service in hotels all the time, and no hotel get wrong on the numbers except here. First day I fill in the form and sign the paper, the second day they forgot to put the paper and I asked the cleaning lady to bring, but I cannot communicate with her because she only speaks Spanish. They came back without a paper, and they combined my second laundry with the first laundry for the single second day bill and double charge me. I clearly told the hotel it's wrong, but they insisted they are right. We spent over 5000 euro in this hotel, I will not want to / have the need to cheat the hotel for less than 50 euro, but the attitude they treat with my complaints is "Sorry I am right you are wrong" without self-examination. You lose me as a customer for life.

Great location and friendly staff! Convenient and easy to navigate.

Wonderful property - smart interiors, staff went above and beyond. We were fortunate enough to get an upgrade which was a pleasant surprise and made our stay more enjoyable. I would definitely book again.

Beautiful hotel and the restaurant (Narru) was the some of the best service we've had in a restaurant and we eat out A LOT!....One small gripe, it tells you when you book that the mini-bar is free, but they only 'fill' it for you once and you get very little, so I'm sorry but that ain't a free mini-bar.

Fantastiskt hotel, utmärkt service. Rummet var superbra. Sköna sängar o fräscht. Läget perfekt, nära till det mesta. Jättefin frukost.

I LOVE San Sebastián. The hotel's restaraurant and the staff, from the front desk, to the bellmen, to the restaurant were OUTSTANDING! Helpful, kind, and proud of their city. Two shortcomings, the Hotel's "gym" was below ground, and smelled it. It was small, and very humid and warm. My loft room had a greatv view of the cathedral, but the window was tiny, and no balcony, which I had requested.

Muy amplio el espacio

Best experience. Recommend the junior suite :)

Hotel Arbaso exceeded our expectations in every way.Superlative.

This hotel is a must for anyone visiting SS, especially for first time visitors. Ideally situated within 5 mins walk of the main bus station. The bus direct from the airport takes 1hr 20 mins and runs hourly in winter. Make sure to book your bus home early as the 8am bus was full and a taxi cost 200 euros. Staff are helpful and friendly. The rooms are clean and stunning. Everything you need a more for a lovely break away. Thank you.

Hotel was amazing & the location was perfect!

We stayed in the duplex, and it is literally a dream of a room. I could not love this room more and the skylights make it so unique. The wood-burning fireplace was perfect on a rainy day. The hotel is perfectly located and the staff is so lovely. I will never stay anywhere else in San Sebastian.

Staff were fantastic, Alicia and the gentleman on the front desk have been so helpful, good with my son (2yo), very knowledgeable!

Simply amazing from start to finish, could not fault anything. Highly recommended.

The whole stay was spot on. The rooms are in excellent condition, immaculate and clean.

Todo bien

Extremely courteous staff. Very helpful. Also the breakfast at the restaurant was very nice, pricy, but nice with great service. The hotel was located near the beach, aquarium and city center.

Friendly staff, nice rooms, great location.