The hotel is very nice in a good location with good facilities. Nespresso machine in the room is a big plus, AC is very good as well. Some of the earlier staff including check in were quite curt, jaded and nonchalant but the late night staff were very helpful and thoughtful. The main issues were the shower was very beat up, fixings and screws were hanging loose and not properly secured, the metal shower head was also bent and twisted, The shower floor was squeaking and moving when you trod on it, shower was full of limescale and dirt and toilet seat was loose and moving around, basic maintenance and deep clean was needed urgently. Breakfast was a head scratcher, staff told us they would come to our table and take our order after we gave them our room no. and said we would want a hot breakfast (after they told us we could only have tea and cofee from the buffet - not juice or anything else for some reason). 15 minutes later the breakfast staff are still chatting with a guide and entertaining a lady who was complaining about a toilet not flushing (clearly a front desk issue), all the time the staff were not facing the dining room in any way and ignoring us all. Eventually I had to go up and remind them that they said they would come to our table to take our order after other diners had done the same. We enjoyed our stay but clearly there are some basic failings.
