Stinking toilet with pungent smell. Ventilation is extremely poor, every night we went back to the property and this unpleasant toilet smell was there for hours.

Poor arrangement of my two studio apartment.V v far away for my two rooms and also i need to wait until 5:30pm to get one of the room.I was told it was cleaned yet.Thisvis not good excuse

Friend9and helpful reception

房間空間大，室內露台很舒服，設備新及齊備，加上能夠用whatsapp與職員聯絡，十分方便！

設備很齊很新，電視還可連接手機收看youtube,Netflix等！地方清潔，環境清靜，距離車站亦不遠；樓下鄰近有小型超市，十分方便！

Good Transportation, Excellent

The front desk staff are very helpful, in particular Jamie. He really tried his very best to fulfill customer‘s needs.

Spacious room, never heard anyone else - Thanks

Hotel is close (15 min walk) to major transit hubs and buses(across the street). Very excellent room with much appreciated air- conditioning. Staff were really helpful when needing assistance with amenities. Enjoyed my time here and will hopefully return on my next trip.

Clean and modern. Efficient check in and check out. Great amenities.

Our check in time was at 3pm. We came at 4pm and the room was not ready. We told the staff we had to go to a concert soon after so we didn't have much time to shower so they rushed to get the room ready in 10 min. Highly unacceptable that the room is not ready one hour after promised check-in. The room was not clean at all and several facades in the kitchen/walls/doors were broken. The kitchen was not clean. There was dust on the countertops and the stains on the trash can and on one of the cabinets. The fridge had not been cleaned. There was a toenail on the floor in the kitchen and some of the cutlery in the drawer was dirty too. The balcony was not clean, there was dirt and a lot of hair and chocolate on the floor. Floor was definitely neither vacuumed nor washed. The sofa bed was terrible with several big dips down to the springs especially in each end of the mattress, so there was no where comfortable to lay with the head. My friend's back hurt so bad the day after. The staff didn't offer to move us to another room despite it being dirty. They said they could clean it the day after which made no sense, since we had to check out the day after. I complained and asked to be refunded. The night shift said he wasn't the one to decide but he would pass it on to the day shift. The day shift said she wasn't the one to decide so she would pass it on to management. But she said we would definitely get some sort of refund. Haven't heard anything from them yet. Worst experience!

Convenient location for easy access to London!

schönes Zimmer, Hotel gut gelegen. Nettes Personal, gutes Frühstück

Flinke ansatte, ikke veldig renslig

Tout était top !

Nice room but staff weren’t the most helpful pretty lazy

The room on arrival didn’t have the aircon on and so was 28C - I messaged reception and was told it would cool down in a few hours. Worse though was that it had the stench of sewage and a strange and overpowering cherry smell as well but it has been a long day at work so the idea of going back down late at night wasn’t appealing. After a couple of hours in the room however I started feeling dizzy and nauseous and the smell has become overpowering having opened the bathroom door - I looked to see where it was coming from and there was a bright liquid in the shower obviously trying to sort the sewage issue but it was lying in the drain not moving, I tried putting the shower on to get rid of it but to no avail. I was then physically sick from the fumes / smell at which point I messaged reception to move. They moved me to an empty, air conditioned room so the question is really why you’d have ever put a guest in the prior room. I’ve emailed twice and still awaiting to have the night refunded. This used to be my business hotel every time I stayed in London but last time the bed was covered in pubic hairs and this time I was poisoned by a chemical so I won’t be returning. It’s a shame as a super convenient location for my office but not properly maintained.

Fantastic hotel and value for money. Great location, spotless clean, and comes with fridge, sink and other utilities. Overall a really good experience

Stayed one night whilst attending the o2 with my 2 daughters. Lovely clean apartment well maintained for sure. Great location in Canary Wharfe.

Great location in Canary Wharf, easy quick check-in, the apartment was a great size with all the amenities you could need, very comfy beds and a lovely covered balcony. Really enjoyed our stay and would stay again.