Everything was OK

Have stayed at this hotel in 2024 is very good place clean and very helpful staff. This year 2026 I booked for 8 Nights. All was so good apart from Wi-Fi It was working within the hotel but not in my room which was on floor 6. I wasn’t happy about this but they managed to put a laptop in my room so I could log in as hotspot

clean rooms, staff was there to assist, mall enclosed on property food and bar excellent

The rooms were clean and well-maintained, and the service from the entire staff was excellent, especially at the front desk. Jacinta and Brian were particularly helpful and attentive to all our requests. The check-in and check-out process was smooth and efficient. An added bonus is the proximity to the mall and restaurants making for a pleasant stay overall.

Staff was so helpful and the room was very comfortable and clean

Superb location. Best in the town. Top choice always for our family. Great team and customer service - make us feel right at home each time.

Excellent amenities. Well kept and maintained. Spacious rooms. Comfortable. Good amenities and superb customer service.

The room was clean, and the staff were courteous. We stayed over for a group gethering and we really had a great time.

Great place for a business stay

The setup of having to take separate elevators to get to the lobby then to your room is a little funky, as is the fact that there is no through connection from the hotel into the mall, but that was literally the only minor annoyance. Everything else at that hotel was perfect. Everything.

Everything was great!

Very good Rooms

A wonderful experience.

Sehr schönes Hotel

This is one of the best hotels I've stayed at in Africa. It is an absolute jewell, the staff are friendly and helpful, and it is great being right above the Rupa mall. The gym and swimming pool are also excellent and I spent a lot of time out on the patio outside the bar relaxing and working

Great service and facilities

Great staff

Loved everything about Eka. I reside here twice a year for a week or so. Wouldn’t stay anywhere else in Eldoret

Great stay

Everyone was very helpful and accommodating! This is probably the nicest hotel in all of Kenya! We enjoyed our stay and Thomas also helped us get our luggage and a ride planned.