The photos on Hotels.com were misleading. The room was much smaller than advertised, and the kitchenette was tiny and poorly equipped, with no pots, proper glasses, kitchen knives, or other basic utensils.
The cleanliness was disappointing. The room was dusty and dirty, especially under the bed and sofa, which clearly had not been cleaned for a long time. During our 12-night stay, the balcony was never cleaned. We spent very little time at the hotel during the day, but even so, the lack of cleaning was obvious. We regret not taking photos to document the issues we experienced.
The staff provided poor customer service. We asked for clean towels but were told there were none available during the last days of our stay. It is the hotel’s responsibility to ensure housekeeping is properly managed and that guests have essential items.
The pool area was poorly maintained. There were only eight sun loungers for the entire property, and all of them, as well as the umbrellas, were broken. The pool was not cleaned properly, and the pool ladders were unsafe because the screws were loose. On one occasion, the heavy stone base of a parasol suddenly cracked and fell near the children’s play area. Fortunately, no one was hurt, but it could have been extremely dangerous.
The outdoor area was also neglected, with litter scattered around and even a used diaper left outside the trash bins.
Overall, this hotel did not meet the standard presented online. This made our stay very disappointing.