The cabin I rented was perfect for

The cabin was pleasant, had basic necessities. I deducted two stars because there was absolutely NO COMMUNICATION from the host. The site said there would be no one present at check in and directions would be sent prior to arrival. I heard nothing, even after reaching out multiple times. I was concerned about arriving in early evening and not knowing how to get in. Turns out there was a lock with a key in it in the front door. Also, not this host’s fault, but it was IMPOSSIBLE to get through to Hotels.com for any assistance after 45 mins on hold and multiple chat attempts. I have traveled extensively and will never use hotels.com again.