Todo increíble, salvo el personal de los restaurantes. Muy poco amables, muy poco serviciales. Para el nivel de hotel que es, el servicio debería ser mejor.

A huge disappointment. Great facility in a great location very well maintained. Very professional reception and spotless clean beautiful rooms. Unfortunately service is inexistent with untrained non professional staff who doesn’t even speak English. They try their best but it is just chaotic. The general manager is absent. We very much hope this will improve shortly as it spoils your stay.

Et helt fantastisk hotel. Nyindrettet, dejlige værelser, godt køkken og utrolig servicemindet personale. Her vil jeg gerne tilbage til.

Je recommande cet hôtel, très bon personnel, cadre magnifique

Magnificent hotel overlooking the bay. We loved our stay at Hotel Arriluce.

The hotel is beautiful and the staff is super attentive.

This is an A+ hotel outside of Bilbao near the harbor beach, the rooms are gorgeous and well appointed. The 2 person shower room is very luxurious. The staff is very welcoming and the service is superb. We had an electrical issue (the lighting would not turn off correctly) and the engineer fixed it very promptly. The breakfast spread is one of the best I've encountered in a long time, and the welcome drink on the terrace, ovlooking the harbor was a very nice touch. We were there during the outset of the heatwave, and the pool is very refreshing. There clearly is a water cooling syst to keep it that way and I suspect it can also heat the water in cooler weather. If you are in Bilbao and don't mind paying up a bit, this hotel should be on your list.

This is the most amazing hotel. The staff are delightful, the welcome drink we chose was a very nice white wine from the local area. The hotel has a metro card ready for you to take to travel into the city. The pool was cool but the views amazing. The room was out of this world. His and hers showers. A sofa. A huge bed. The food in the bar was great and the breakfast was very well stocked. We would have got rid of the canned background music, covers of pop songs was less than exciting for such a wonderful hotel.

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Nice place

The hotel is beautiful and the area is spectacular.

Beautiful property with an amazing view over the port.

Best hotel in Bilbao

Qu'elle surprise, la batisse est magnifique, la chambre, la vue, le spa, tout etait parfait, un grand merci à toute l'équipe, d'un acceuil et d'attention qui auront rendu ce court sejour inoubliable. Merci

Excellent, top drawer experience. Marina view room exceptional. Best sunset from our patio. Large beautiful room. Staff extremely friendly and helpful.

Service impeccable, magnifique vue sur le port de Bilbao.

The hotel was fenomenal. The staff was ver friendly and the walking distance to see the port was very close.

La vista desde areas del hotel hace muy agradable tomar o comer algo, en forma muy relajada. El staff es muy agradable y se esfuerzan en hacer cómoda la estancia, siempre con una sonrisa.

Stanze piccolissime, personale non all’altezza ne’ all’accoglienza, ne’ al ristorante. Paesaggio improponibile: bacino chiuso con aziende terribili all’orizzonte. Rapporto qualità prezzo ingiustificato. Non consiglio assolutamente

Excellent hotel and location. Highly recommend use the spa and massage services