Nora
双人入住
6.0
/10
评论于 13几周前
Hotels.com verified review
From the beginning, there was a serious water leak in our room that flooded the floor. We were given a new room, which we appreciated. However, this room was also affected by a leak from the room above, with water coming through the bathroom ceiling.
We also experienced a loss of electricity in our room on one occasion, and another day there was no water in the bathroom for all guests. On the positive side, we want to highlight that the maintenance team responded quickly each time and tried to fix the issues promptly.
We have also been patient and cooperative throughout our stay, and we asked for compensation due to the inconvenience. We were told we would receive a response within 2–3 days, but we have not heard back.
Overall, while staff responsiveness was good in the moment, the number of serious issues and the lack of follow-up regarding our complaint affected our overall experience.
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