酒店的清潔品質非常優秀，房務團隊細心、效率高，房間始終保持整潔舒適。服務員態度親切，對客人的需求反應迅速且貼心。整體服務體驗令人十分滿意，值得推薦。

El hotel muy bien, limpio, agradable y su personal muy amables, el único inconveniente fue el lugar de ubicación, me sentí un poco insegura

清潔な室内に朝食も付いてとてもリーズナブルだと思います。

Todo muy bien, limpio y de buen gusto, y con desayuno incluido, el personal muy amable.

Breakfast

Hotel está cerca de todo, todos los staff fueron muy amables principalmente benjamín.

Very friendly and helpful staff

Good helpful staff and close to everything you need

O hotel é muito elegante , limpo e organizado O cafe é modestio porem pode se servir a vontade; Destaque para os dois recepcionistas que nos atendeu muuito bem , benjamin e francisco! E tirou nossas duvidas Voltarei nais vezes !

Friendly staff with great communication skills. The bed was comfortable, and the bathroom was really good with a great modern shower, perfect after a long flight! The breakfast included eggs made to order and cooked to perfection. The lobby offers bottles of local wine for sale and cold water to drink and hot tea all day, complimentary. Every staff member was working with a smile and I felt very comfortable to be here! The location is perfect and in walking distance from multiple cafes and shops. I highly recommend!

We were there just for a morning to freshen up but the hotel is in a good location with very neat rooms and a very good breakfast. The staff were super friendly and helpful in terms of helping us in all our queries and they have a luggage storage room as well. Definitely would recommend around Santiago if you are visiting few days given its proximity to all major tourist attractions as well by uber or via metro.

I just love the staff at Hotel Casa Aure. They are very caring and always attentive.

Friendly helpful professional

Clean

Great staff! Everything was excellent.

Great neighborhood! Always felt safe. The staff were truly excellent

Boa estada no geral. Mas achei o quarto para uma pessoa (cama de solteiro) um pouco abafado. No geral, no

The room heat was HORRIBLE. 2 fans & we had to leave the room door open to the hallway. I slept 20 minutes. Staff nice. Breakfast ok, but if you can’t sleep it’s a BAD place to stay

The staff were very helpful in my request I'm using some of the kitchen utensils to prepare my frio and veggies I bought from the grocery store

Hotel staff was lovely and took was decent. Walls are very thin so you could hear people in the neighbouring rooms very clearly. Also, towels were worn out.