We booked our room for our passage through Germany, and received a confirmation e-mail. According to the hotel, when we arrived, the room was cancelled. I NEVER received that e-mail, not even in my Spam. All the hotel said, was that I got the e-mail. They tried to find another hotel, but felt like I was being scammed. We found another hotel on our own, and when I said that this will leave a bad review, the response I got was "We really don't care".