Mohamoud
2.0
/10
评论于 13几周前
Expedia Group verified review
I rarely leave negative reviews, but after this experience I feel I have to warn others.
From the moment I arrived, everything went wrong. Instead of helping me check in, the reception staff simply directed me to a self-service machine. Unfortunately, the machine couldn’t recognise either my name or my reservation number. I then had to join the queue all over again. After waiting a long time, a member of staff finally found my reservation details, but instead of completing the check-in themselves, they sent me back to the same machine. The machine printed a receipt, and then I had to queue once again at reception just to collect my room keys. It was an incredibly frustrating and pointless process that wasted a huge amount of time.
The room itself was acceptable, but that’s about the only positive thing I can say.
The food was one of the biggest disappointments. Breakfast is only available until 1:30 pm, but after around 10:00 am the food was already cold. Even worse, the menu never changed. Every single day it was exactly the same. The quality was poor, the variety was almost non-existent, and by the end of my stay I dreaded going to eat.
The moment I realised just how bad this hotel really was was when the Wi-Fi stopped working. I went to reception expecting them to help, but all they said was, “We have nothing to do with the Wi-Fi. Sometimes it works, and sometimes it doesn’t.” I have been travelling for over 20 years and I have never heard a hotel give such an unaccept
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