I booked the night before we checked in, we would be arriving 1030am local time and did not want to wait. The front desk insisted they would bring bags to room. 3.5 hours later after phone call asking if they could bring up our bags , had to go down to retrieve bags, they forgot.
The slider to the balcony had multiple huge cracks throughout the glass door, I let the front desk know and they said it would fine. Those 2 things were the only negatives.