Da vi kom til hotellet var det en lang kø der med gjester som virket veldig frustrerte. Ingen skjønte innsjekking. Vi hadde sjekket inn på forhånd, men fikk ingen bekreftelse og måtte etterspørre info om rom. Toalettet var helt løst, så man måtte holde det fast når man brukte det. Men det verste var at da vi hadde kommet oss på rommet, hørte vi andre gjester åpne nøkkelboks på utsiden av vår dør. Det viste seg at flere hadde fått samme rom og våre nøkkelkoder var delt til andre. Veldig utrygt. Koden ble byttet av en snill vaskedame (hun er det eneste positive ved stedet) og vi ble boende fordi alt var for dyrt andre steder for helgen. Ellers hadde vi byttet fort. Styr unna.

these room need some love. location was perfect. check in was complicated but it work. bed was comfy.

Do not stay here. Do not stay here. Do not stay here. This was one of the worst hotel experiences I’ve had. Check-in was chaotic and stressful (via WhatsApp). On arrival they demanded an additional payment as a security deposit/insurance. The room looked absolutely nothing like the photos advertised online. The condition of the room was shocking: * The window was broken and kept banging in the wind all night. * The blinds were broken. * The shower head was broken. * There were holes in the walls. * Cracks throughout the walls. * Exposed wiring and unfinished repairs. * The windows were filthy and the frames were rotten. The whole place appeared poorly maintained and neglected. I’ve attached photos because they speak for themselves. Save yourself the disappointment and book somewhere else. Do not stay here.

We had a very pleasant stay. The room was clean, comfortable, and well maintained throughout our visit. The staff were friendly, professional, and always willing to help, making us feel welcome from check-in to departure. The beach view was beautiful and created a relaxing atmosphere, especially in the evenings. The hotel is also suitable for business travellers, offering a quiet environment with reliable facilities for both work and leisure. Overall, it was an enjoyable experience, and I would happily recommend it to anyone looking for a comfortable and well-managed place to stay.

The check in system is terrible. All AI run. You get your details to get into the hotel by WhatsApp. You cannot contact the hotel to ask questions. They took £6.66 from me to secure the reservation, when I had paid the complete price through Expedia and then on check in day they took £152 'in respect of your reservation'. Many attempts to contact the hotel have been futile, as they are ignoring both me and Expedia. They certainly have problems and I would urge you not to touch this hotel with a barge pole. X-hotel is corrupt!.

The location is great and for the price its fine enough. But: We had booked well ahead but the images on Expedia are not the rooms there. I booked for 4 people and we were checked in through their AI system via whatsapp. We were given a dingey tiny basement room. When I contacted their "concierge" via whatsapp and the mistake was noted. They system switched us to a 5th floor "suite" which was much bigger and had a lovely view and open windows. It was not cleaned well, however. There is no lift so keep that in mind as well. I would not recommend this to anyone except a couple who is fit and doesn't stay long in the space but to sleep and shower. No products were provided but a hand soap. It is about 30 min walk to the Pier.

Near shops stairs was not good no lift

DO NOT BOOK TO STAY AT THIS HOTEL IF YOU VALUE YOUR LIFE! We needed a cheap and cheerful hotel in Hove as we were visiting friends who do not have the space to put us up so we just needed a bed to sleep in for a few nights, the X Hotel seemed to fit the bill. In reality it is actually called New Brunswick Hotel. Earlier in the day I had received a communication from the hotel offering for us to check in so that they could provide us with access codes as there are no people available to do this in person. This ‘check-in’ procedure included having to send ID verification for all guests and the cost for doing this would be £4.97 pp. In addition to this, they advised us that if we checked in after 6pm there would be a £25 “late check-in” fee….none of this was mentioned at the time of booking! After a torturous process checking in we entered the room and were absolutely horrified. It was a filthy, dirty room with a sofa bed (no bedding). There was a wardrobe in the room with only one door, the other door was on the roof of the ‘ensuite’ bathroom, a make shift room. Everything was filthy with blood stains all over, it was full of mould & smelly. There was debris everywhere. As we left the room we spotted the fire extinguisher which we inspected only to find a notice on it from a fire inspection in August last year saying it needed to be replaced as it was condemned! The place is a death trap and should be closed! Needless to say we did not stay..nor should you!

Do not believe everything you see. This Hotel is false advertising what the bedrooms look like. I asked and paid well for a four poster bed, and didn’t get that. The whole system is online, there isn’t anybody at the hotel to speak to, and the rooms themselves were falling apart. So having to walk up 5 flights of stairs after a long day. The last thing you need is to be disappointed when reminded how terrible your room is.

Would not recommend. Loose and broken flooring, first on the floor you could feel on your feet. Had to keep shoes on all the time. Mould in the silicon in the bathroom, exposed electrical wiring. Very unusual booking process, be aware if you found this place as slightly cheaper, by the time you have paid the extras it won’t be. You will also be sent continuous reminders about the same things, to pay the extras and register for the booking. They charge a per person fee for this and require ID to be loaded up.

I didn’t stay in the room and I am trying to get my money back through my credit card.

SCAM! This company is a fraud. They took my money for my booking. Then charged me an extra £8 for ?deposit, then a further £4.97 deposit without explanation via an AI bot. They then called me the day before the booking to cancel it. When I asked why they said 'technical error' gave no explanation and barely understood English. They then said they would refund what was paid, but instead charged my card for a further £100 I have raised this with my bank and will be activating the fraud case. Be aware people, it may look cheap but the company is an AI scam!

The room I booked was nothing like the photos. I booked a standard room with an en-suite which included a living space and Netflix for the tv. The room was tiny, 2 of us could barely move with the bed in the room, the bathroom was fine but the floor was abit outdated. The tv also didn’t include Netflix. Not exactly what I paid for but did the job for the night

The only things nice is how close is to the sea side, need to be careful for any extra charges, thankfully my bank didn’t let the transaction go through and sent me a new card, but still was able to stay without paying those charges (almost £140)

DO NOT BOOK TO STAY HERE. ABSOLUTELY AWFUL. Not one aspect. Extortionate. Price and picture on site, do not match at all! The room, was dingy, dirty, unkept and the drain smelt. lots of things were broken, dented and looked unfinished. It looked like a bad case of DIY mishaps, including the smell. Check in was not seamless and received 7 emails from the hotel in the space of 20 mins! I reported the one light in our room as broken, flashing on and off, ( faulty wiring) you could see it. None of my messages were responded too! We have taken pictures/videos. On at least 2 occasions they broke health & safety. No working fire alarm and a discarded mattress and frame in the hallway at the top of the stairs, blocking part of the access route. If there was other availability in other hotels we would've left but had no choice to stay. One couple in the hall were having troubles checking in, and could not get a response from the whatsapp line. This hotel should not be on the market to book. Hotels.com need to VET this property.

Absolutely awful experience, I checked-in via whatsapp as requested and arrived for the specific check-in time at 4pm. The hotel is reception-less and self check-in with no staff present and all communications are made through whatsapp. After arriving I was told "The room won’t be ready, until 6:30pm" Not ideal but decided to wait. At 6:30pm I tried again at the hotel to then be told "We just spoke with the cleaner the property won’t be available until 8:30pm" I replied to say this was unacceptable and was then informed my room wasn't available with an accompanying message from the hotel saying "Sorry is nothing we can do". I have been chasing for a refund since (3 days) and am yet to receive a reply or any help from hotels.com. In addition we spoke to some other guests entering & leaving the hotel and was repeatedly told how hideous the rooms are and not like the pictures. If I can offer any advice please do not even consider booking this hotel. I've never experienced anything like this before and hope someone else doesn't have togo through the same experience. Hotels.com shame on you, this hotel needs removing from your site immediately, I would expect better from a trusted booking platform like this.

Never stay here, Never book this hotel - I actually can't even be bothered to list how bad this was. From start to finish just dreadful, plus they charged me twice and i am still fighting for a refund. Never normally bother with a review , but I just couldn't stay silent .

Very basic and everything had to be done by texting couldn’t speak to a real person Spent a long time trying to get entrance to the building. I had to get another guest to do it for me. Many people were in the same situation.

Our room was cancelled at the last minute and was never sent a code for the door disgusting

The place was very unclean bed did not have a quilt cover quilt was turning brown and had long standing stains pillows had stains microwave was rusted, very strange smell within the property. Was charged £15 more than the price stated on an external website but for the price i shouldnt really be expecting too much so close to the centre