酒店位置地點方便、房間整潔！不錯的酒店！

二周前就预定了酒店，但到达酒店被告知没房了，预定在被没有通知的情况下取消了。十分气愤Hotel.com居然没有提前告知并作相应安排，服务水平为何会如此差！！！

Breakfast was great and staff were very helpful. General maintenance felt needed a little more attention.

Friendly welcome, explained how to work the door entry. Top floor Room was adequate, loft room, bed lamps and a table lamp, blind stuck so couldn’t drop or raise it. Air con in room which was helpful as it was super hot. Plenty of sockets. Fridge, microwave, iron/board, hairdryer. Considering staff don’t stay there, more tea coffee sugar would be welcomed as no one to ask after they lock up and go home. Clearly paying this price to be central, it should say in the hotels.com write up that they add on 10%. I received this information by email prior to arrival. It was not mandatory so I didn’t pay it. The parking charge was £18 10 min walk away so that was my 10%. Breakfast was very nice, easy checkout.

Unfortunately, our room was in the sub basement, which was very damp. There were no washcloths available in the bathroom and there were no trashcan liner so we couldn’t even use the trash cans. Unfortunate because it’s a beautiful building.

Short walk to shops

All good

I contacted the hotel after leave and showed th all photos and they never responded! Bath was dirty under the bed was filled with cobwebs and dust Pillow cases badly torn, stains everywhere and they never even replied to how bad is was Just can’t belive it is a 5 star when we got no signs that it was.. Really really poor

The building is gorgeous, and our room was well-heated with a peaceful view over a quiet field. The location is excellent, just a five-minute walk from Bath city centre, and the receptionist was very friendly. However, our experience was let down by unexpected extra charges. A 10% service charge was requested at checkout, which should have been clearly included in the room price. Similarly, although the listing advertises a “superb breakfast included,” the included option was only a bacon/sausage roll, with a full English costing £10 extra. The lack of upfront pricing transparency soured an otherwise lovely stay.

The property was a fine old listed building. Consequently the room was a little cramped, and the bathroom adequate, but a warm and comfortable overall experience. The included breakfast was simple and enjoyable with some interesting choices, more for a fee. Unfortunately although the price was agreed up front and part paid, on checkout a further 10% was added but without an invoice. On checking later it was found to be a discretionary service fee, mentioned only in small print. This soured an otherwise pleasant stay.

The rooms are very clean and the staff are very friendly. Walking distance to all attractions.

Very good location, few mins walk to city centre. Nice and friendly staffs. Good options breakfast menu.

Location is perfect.

Hotel was a lovely Georgian property but decor a bit tired in places particularly in our room. The young staff were very friendly, and helpful but we did feel they were stretched especially at breakfast time. It was very warm when we visited and the aircon in bedroom was not v efficient. Felt the service charge should have been made clearer at time of booking & that it was discretionary.

Beating rooms, lovely staff

Reception only staffed between 2-4 pm, towels not ready when arrived at 2 pm and no milk in room during stay despite requesting

Terrible stuff! It was told to us that as requested we would find a crib for our daughter in our room but when we arrived there wasn't any.

I would very definitely stay at The Windsor Townhouse again, not only because it was conveniently located within easy walking distance of Bath city centre, but also because all the staff made me feel very welcome and ensured that I enjoyed being their guest. This townhouse is a four-storey building that’s part of an impressive 18th century Bath stone terrace. It’s appropriately decorated and furnished in bright, clean period style, and all the rooms have appropriate names. The charming leather fob on my key ring was embossed with the name ‘Henrietta’. I didn’t mind that there was no lift, because I enjoyed imagining what it would have been like two centuries ago climbing the staircase with its ornate banisters. Unlike a Georgian resident, I had the benefit of an en suite shower room with fresh white towels and a generous supply of good quality toiletries. The room had everything I needed, and more, with plenty of sockets to plug in the appliances (including a microwave, and a small fridge containing sachets of fresh milk for hot drinks) and to recharge my phone. After a good night’s sleep in the comfortable bed, I went down to the light and airy ground floor dining room to choose the “Bath breakfast” (a delicious “full English”) from a tempting menu that invited me to help myself to juices and cereals from the Dresser. A pot of tea, and a basket of toast with dishes of jam and marmalade were brought to my table, and I was pleasantly full before being offered more.

Average

Staff very friendly breakfast very good