The location of this property is excellent and one of its strongest features. The room was clean and the common areas were well maintained. However, the room itself was noticeably smaller than the photos suggested, which created unrealistic expectations before arrival.
The most disappointing aspect of the stay was the reception/concierge service. Communication was often difficult and I found the attitude unhelpful and dismissive when assistance was required. Rather than feeling welcomed as a guest, I felt that requests were treated as an inconvenience. This significantly impacted my overall experience.
Future guests should take extra care not to misplace their room key. Based on my experience, obtaining assistance from reception in that situation was unnecessarily difficult and frustrating. A hotel should provide professional and helpful support when guests encounter common issues, and I did not feel that standard was met during my stay.
The excellent location, cleanliness and facilities prevent this from being a poor property overall, but the customer service experience was well below what I would expect from accommodation in London.