Bed and room were at best 2 star

Could be even better if not the policy to give the lower quality rooms to Expedia costumers

We had problems from the time we checked in. Dirty room, shower filthy with a hair elastic in soap holder. Took 5 hours to get them to help fix ac. Requested extra pillows first night twice and never received. Second day bedroom blind broke and after multiple attempts they were not able to fix so lived with blackout blind down. So much for the view. Room did not have a coffee maker or kettle like in advertising. No hot water on third and fourth day. They had to send in maintenance to repair shower faucet. Bathroom vanity was missing one handle. Sent an email to hotel about how unhappy we were. No response. Met another woman who had checked in same day as us and had also prepaid for the week. She decided to leave after one day for similar problems as us. So much potential in this hotel being squandered. It’s a beautiful beach.

Nice staff and Nice place

This is a wonderful four-star hotel and a very comfortable place to stay. Pros: Our room included a small kitchenette with a microwave, burner stove, plates, and cups. The bedroom was a great size with a separate seating area, and the bathroom was very nice. We also had an ocean-facing room, which was beautiful. Our stay included free breakfast with a buffet offering many options — something for everyone. Coffee and juice are included; specialty drinks like cappuccinos or lattes cost extra. The staff was excellent throughout the hotel. Everyone was friendly and helpful. I even got locked out of our room when the key card stopped working, and a maintenance staff member noticed, investigated the issue, replaced the battery, and fixed everything quickly. Great service. We stayed four days. The weekend was a bit busier but still pleasant. Weekdays were incredibly quiet, peaceful, and relaxing. I visited the spa twice. The facial was nice, but the body scrub was disappointing. The provider seemed inexperienced, the room didn’t feel properly prepped, and there was no clear menu. I also expected a massage with the lavender scrub, which didn’t happen — possibly a translation issue. The main restaurant was excellent. We didn’t try the grill due to crowds. The sushi kiosk was disappointing — the rice was crunchy, which hopefully was just a one-off. Overall, a great place for couples or families. Diverse guests, welcoming atmosphere, and I would definitely recommend staying here.

The place looks like new. Everything clean. The view of the beach from the room is something I enjoyed. You can actually see the beach from the bed since the room has sliding glass doors. And you can hear the waves while sleeping. The room for improvement is in the restaurant where they serve the breakfast: it is too small and it is understaffed considering the amount of hosts they had at the time.

Los primeros tres días de nuestra estancia fueron una experiencia de regular a mala. Quizás porque fue después de Año Nuevo. No había mas que 4 opciones de comida, las bebidas siempre en vasos de plástico, el aseo en la habitación de malas. Entendemos que quizás estaban sobrepasados y con personal temporal, pero no te esperas un servicio así en un hotel tan bonito y menos cuando vas de vacaciones y a pasarla bien. Fue decepcionante. A partir del día 4 todo mejoro. Parece que llegaron los trabajadores "titulares". Ya había más opciones de comida, bebidas en vasos reales. Lo que sí es que siempre el personal de seguridad y limpieza exterior fueron muy amables. Del check in desk, un trato muy regular también. En cuanto a instalaciones, hace falta mantenimiento a las salas de playa.

Si me encanto la vista al mar y la limpieza estuvo muy bien.

The good: rooms, gym facilities, friendly staff, & location. The bad: long wait for room, spotty, WiFi, mostly unfinished, very poor food execution, understaffed/poorly managed.

Great place to stay and relax

Praticidade, localização e TUDO novinho

The only good thing about this resort is the beach. The food and customer service is horrendous. The resort is in a desolate location. The road to the resort is poorly paved and filled with potholes. It was like driving in the jungle. Once at the resort, you are relegated to a single restaurant. The food is horrible and customer service is awful. I do not recommend this place.

Overall very nice very isolated transportation was very limited couldn’t get an uber.got locked out of our room Took 6 people and over 2 hours to get it opened good thing we didn’t have a flight to catch

No towels on rooms, faltaba shampoo papel higienico . Buenas instalaciones. Calle en muy mal estado para llegar al Hotel

This property is not ready for guests. The access road was narrow, pothole-filled, requiring constant maneuvering around oncoming vehicles. Upon 6pm arrival, our room wasn’t ready. Once accessed, we found a broken window shade and key cards that repeatedly malfunctioned, requiring multiple front desk trips throughout our stay. The dining situation was unacceptable. The first night, severe understaffing left guests waving hands and walking up to servers trying to get food. When it arrived, it was unseasoned or overcooked. The second night, the regular menu was unavailable, only a $35 Chinese buffet. Each subsequent night, despite daytime assurances, we encountered limited menus or mandatory buffets. Most guests resorted to ordering hamburgers, chicken tenders, or plain spaghetti. Resort guests shouldn’t be reduced to children’s menu items. Beach facilities were inadequate, no shade or umbrellas, low towel supplies, and staff prohibiting us from using towels for shade. The market didn’t even stock sunscreen. We endured constant construction noise (drilling and banging) until 7pm daily, making daytime relaxation impossible and delaying restaurant opening. To be clear: individual staff members were genuinely kind, doing their best under impossible circumstances. These failures result from chronic understaffing and under-resourcing by management. This property needs to pause reservations until they can deliver basic hospitality.​​​​​​​​​​​​​​

La habitación estaba muy limpio dentro de una nueva propriedad recién construida. Las piscinas, la playa, el gimnasio y las areas recreativas estaban muy cercas a las habitaciones. El hotel brinda servicios de bar-restaurante y hay un mercadito cerca de la entrada.

Room wasn’t ready until 7:30pm and even then it was not what we booked and had dirty towels on the floor. No comp offered for the delay or putting us in a room we hadn’t booked and floors away from family. Next morning I asked for the dirty towel to be replaced. Never happened until we left. Restaurant service beyond slow and the buffet dinner we had to get one night because of “limited à la carte” was beyond subpar. Breakfast was great and so are the views.

This is not my first time staying at this hotel, and once again it did not disappoint. The rooms were spotless, just as I’ve always experienced. The staff are truly the golden point of this place—kind, professional, and always welcoming. The beach was clean and well maintained, and the food was excellent. Consistency like this is rare, and that’s why I keep coming back. Highly recommended.

Los beneficios de expedía no los recibí.

Beautiful beach view and magnificent landscape. 3 days of great breakfast, buffet as offered, next days a just average cook to order breakfast. Room furniture as new. Restaurant people needs to be trained, way too long for service and very often wrong orders taken, sometimes a smile can be nice. Do not disturb tags need to be added. To highlight the nice attitude of Cielo and Josselin in customer service.