We were put in a capsule in the far end and it was a hot box in there that for the first night we had to book another hotel last minute. They said it was an air conditioning issue but they told the same thing to a couple who checked in the day before us but failed to fix it when they said they would. Not to mention that upon arrival, we had to find this out ourselves. The front desk lady did not bother to mention that there is an ongoing issue when she very well knew about it. It was very shady. Then we were told that they didn't have slides because people stole them? How is that our problem? We encountered 3 different people at the front desk and most of our complaints were handled by the lady with curls. She is on her phone 24/7 and paid no attention whatsoever and says whatever first nice thing that comes to her mind to "get us off her back". We were transferred to a better capsule the following day upon OUR request. None of this was communicated to the other front desk staff by that lady who handled our complaints. It was very evident because the other staff were confused when we mentioned that we are switching capsules. Some showers had empty body wash, the towels given to us had stains. Overall very poor experience. It's one thing to be on the phone on a night shift because it's dead but it's a whole other thing to be on your personal calls when you need to be helping guests during the day. They NEVER pick up phones, probably cause they're all on personal calls.

Nice to have something affordable in the Montreal core. The capsule itself is great, and the amenities are really well thought out, the only issue is that--when I stayed at least--the bathrooms weren't operational. They have a nice little snack room in the basement where you can purchase (self serve) coffees, snacks toiletries etc. again, the issue was that the dispensing machines weren't working. I'll stay there again for sure as I feel these were minor hiccups.

This is a nicer take on this type of hostel than I've experienced in other cities. This is exactly what is advertised - it is very minimalist, and for what it is, I think it's pretty well run. I stayed on a busy weekend and some noise does make it through the capsule but overall this felt like a good value, well-maintained and secure.

Great place to stay for late arrival and early departure. Place is clean and kinda silent, and the staff is very friendly.

Amazing experience. Loved it.

C'est vraiment très difficile de dormir (même avec des bouchons). Il y a un bruit constant d'allers et venues dans le dortoir. Je n'ai pas dormi de la nuit.

The room I stayed in was very unclean & I felt unsafe.

I was very unhappy that they refused to refund me my deposit of $100. I asked repeatedly but nothing. I would NOT recommend staying/ booking with them as they have proven to be dishonest & untrustworthy.

it was terrible 3 showers for over 40 people and on top of that, they were dirty as hell and i tried to let them know and they told me that i needed to contact expedia. I don’t get it?!?

Good stay

Quiet place with good appliances

Staff amazing. Capsule mattress not great. Capsule door would not open properly most of the time, and was loud, not fun. Very poor air flow in the space, fans? Gets hot in there. Bathroom areas were fine, not sparkling (impossible in a hostel)showers and toilets worked well. If you want a spot to just sleep and refresh to save $ and spend it elsewhere, this is the place to do it.

The staff were very helpful and friendly despite the amount of traffic that comes in and out. Pods were clean and surprisingly comfortable, the only downside was amount of showers and bathrooms and cleanliness of them but you get what you pay for! Overall 7/10

My stay at this hotel was one of the worst experiences of my life. The hotel lacks basic facilities and proper guest service. Cleanliness was extremely poor, and the staff did not provide adequate assistance or room service when needed. Unfortunately, this was the worst part of my Montreal trip. The overall experience was very disappointing, and I do not feel that the hotel offers value for money. Based on my experience, I would not recommend this hotel to anyone and would not choose to stay here again.

During my stay at Capsule Hotel, I encountered some serious issues. Upon check-in, I was assigned a capsule, only to discover that it had not been cleaned or prepared after the previous guest's departure. The bed was unmade and the capsule appeared to have been used. After showing a photo of the situation to the front desk attendant, he immediately apologized and reassigned me to a new capsule. While this was inconvenient, the matter was handled promptly and I considered it resolved. The following day, however, a much more serious issue occurred. After leaving my belongings in my capsule and my suitcase in storage while I spent the day out, I returned in the evening and used my key card to enter the capsule, only to find another guest resting inside. The situation was extremely embarrassing and concerning, particularly when I realized all of my belongings were gone and that a stranger had apparently been given access to my capsule and possessions. After speaking with the front desk and a supervisor, my belongings were eventually recovered and I was reassigned to my original capsule (the one that was unmade upon check-in). While nothing appears to have been stolen, this incident represented a significant breach of privacy and security for both myself and the other guest. Despite being told that a manager would discuss the matter with me before checkout, no follow-up occurred and I have yet to receive any response.

My girlfriend and I had an excellent stay at Capsule Hotel in Montreal. Everything was clean, including the showers, and the atmosphere was friendly, social, and welcoming. The location on Saint Laurent Boulevard is impeccable and made it easy to enjoy the city. The staff were amazing and provided great service throughout our stay. I highly recommend this place and will definitely stay here again whenever I'm in Montreal.

A couple things were broken, but overall a good experience.

Location wise it’s in the downtown area and short walk to a metro line. And a decent walk to Old Montreal, place des arts and the old port. But the surrounding area looks sketchy, so it can feel uncomfortable at night. The capsules themselves are very nice, and the lockers are spacious enough for all baggage’s.

The capsule was clean and spacious enough. The lockers were great. The washroom was big and the shower head pressure was awesome The front desk staff were super helpful

Great place to stay for a couple of days! Only thing I didn’t appreciate was no AC in the individual units. Had a hard time sleeping because it was quite toasty