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Help Center - Airport Transfer

Airport Transfer Info

General Information

About Airport Transfer

Search and Book

Why could I not conduct an airport train search for more than 10 passengers?

Airport Transfer Policies

Airport Transfer Booking

How to Book Airport Transfer

How to Set the Direction of the Trip

No Cars Available During Search

Location Not Found During Search

Special Request

Booking Confirmation

Refund and Reschedule

How to Reschedule Airport Transfer Bookings

How to Refund Airport Transfer Bookings

Golden Bird

General Information

What types of vehicle are offered in Premium class?

Why should I provide my flight number?

When will I receive the pick-up details (e.g. vehicle license plate, driver’s name and contact details)?

Cancellation, Refund & Change

Jakarta Airport Connection

General Information

Am I guaranteed to get a seat when I book a ride with Big Bird JAC via Traveloka?

Am I guaranteed to get a seat when I book a ride with Big Bird JAC via Traveloka?

Cancellation, Refund & Change

Can I change my drop-off point when traveling with a Big Bird JAC from the airport?

Can I cancel or reschedule my Big Bird JAC booking?

Conxxe

General Information

Getting Your Driver’s Details

Cancellation, Refund & Change

KLIA Ekspres

General Information

Cancellation, Refund and Reschedule

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