InterContinental Hotels HAYMAN GREAT BARRIER REEF by IHG, an IHG Hotel

This is quite a difficult review to write. On one hand, we had a small problem with the hot water(which was fixed promptly in the middle of the night) and the catering could be a bit slow at times. On the other hand, most of the staffs here would take every opportunity to make your stay better. Promptly responding to each of our request and providing knowledges about the islands and wildlifes. And most importantly, the island itself is just so unreal. Every spot you go, every activities you join, you would be looking at sceneries that could only be found on megazines otherwise. The resort itself, the activities and the services from the staffs oversahdow every shortcomings of the hotel. It's a place one must go in his/her lifetime

Wonderful service and location. Food at Amici was fabulous. Having cocktails in the heated infinity pool at sunset was incredibly memorable. We loved our stay

Excellent hotel

Poor water quality. Was degradation the whole time

Loved the property and surrounds. Stunning. Dining options were limited although breakfast was top

Kitchen in our room had leftovers from previous guests, balcony area was filthy with bird poop and wallaby scat all over it. Not once did this area get cleaned whilst we were there. Rollaway bed for our son was nowhere insight even though we requested it. Our neighbours decided to play their loud techno music until late every night we were there. TV in bedroom did not work for 2 days and on another day they decided to do maintenance work on water and electricity, hence, there was no running water or electricity for 4 hours during lunch which meant limited food options etc. The floor into our shower was severely slippery, our 5 year old fell twice on his way into it and I slipped on numerous occasions. Outdoor furniture on our balcony was mouldy and smelly, the furniture around pool areas was also severely stained/unclean and mouldy. The decking around the big pool was in need of repairs with loose boards and paint stripping away. We could never get into any of the restaurants when we needed, even though the resort was not at full capacity. Food was not great and the price tag ridiculous. Really disappointed with this resort, we were truly expecting the best and unfortunately the property is in decline and we left feeling like we had been swindled. The weather was great.

Fantastic accommodation. Staffs are all very friendly and supportive.

No words can describe how much we loved our holiday at Intercontinental Hayman Island! The staff go above and beyond to make your stay that much extra, they’re all so friendly and welcoming and nothing is ever too much trouble. They have so much varieties of activity both in and out of the water and even when it’s raining they accommodate with a choice of indoor activities and movie screenings. The choice of restaurants is sufficient for the size of the resort however bookings in advance is a must! We did also find that it is a tad on the expensive side especially when you’re dining out for all your meals. (We stayed in the Pavilion and there is no option to make your own meals nor is there any food to speak off for purchase other than sandwiches, wraps etc from the gift shop) The only thing we found was there were no rubbish bins along the walk ways and at night very poorly lit. In comparison to all the positive though there really was no negative. We really were made feel special.

Absolutely amazing property and staff were the best I have experienced in my life

Amazing

The transfer from Hamilton Island airport to the resort was flawless, including bag collection for us, greeting by the Intercontinental staff, boarding the boat - snacks, drinks etc and transfer to the resort. On arrival at the resort, staff were fantastic and delivered our bags to our room. Zero paperwork to do other than check in. It was again, flawless. The room on the beach was fantastic, only one tip - keep the aircon on otherwise the floors in the room get slippery from the humidity. Rooms clean, free Hayman bottles and bag for the resort. Loved it. Greeting note for my 40th on the bed with a nice welcome card. Gym, yoga class were great - loved the Yoga teacher. Breakfast - good selection, minus fruit flies on the vegetables and fruit for juicing. Fresh made omelette was great. Drawbacks - after speaking to ALOT of guests during our stay, the main feedback was the food was average. They were understaffed in the Pacific restaurant, tables for two are tiny and literally no room for plates. The meals are expensive $68 for a steak. And to be fair, I’ve had much better at Hurricanes in Sydney for $40. The Brussel sprouts undercooked, my prawn cocktail had the poo shooter in each, they were not fresh at all. The chips arrived on a plate. The display was average. At a 5 star resort, you expect a level of high grade food and waiter experience. It was average. Every guest we spoke to said the same thing and were disappointed. Bam bam was the only saving grace.

Staff not trained or interested in helping, never complained so much in my life.

Overall, I would highly recommend staying at the Hayman Island Intercontinental resort. The property is incredibly well maintained, and the island itself is a true paradise for those looking to get away for a tropical retreat. The only negative feedback I have about this resort comes down to the overall service provided here. While all of the staff were friendly and helpful, I found that when it came to execution, the service was lacking. There were multiple instances during my 3 day stay where our requests for were ignored or significantly delayed. As an example, it took over an hour for our drink order to be delivered even after multiple follow ups. Additionally, the food itself at the restaurants leaves a lot to be desired with the price you pay. The quality of ingredients is great, but the overall taste was very average. I would still recommend staying here as we had a great time on the island. It's hard to complain about much when you are surrounded by incredible beauty and amazing wildlife. We stayed in a private suite and one night we had close to 30 wallabies come up to our place for a late-night dinner! Very cool experience that you can't get anywhere else.

The location is scenically beautiful however the customer service was very poor for the duration of my entire stay. There was no welcome or arrival, I was not provided a map or oriented to the resort In addition to this, there should be

Overall convenient family holiday. Relaxing and beautiful scenery.

This place is magical! The staff are amazing and helpful. The water is beautiful, the snorkeling of the reef is like no other.

What a beautiful island, staff were amazing so polite, friendly and welcoming. Activities well organised and run. Great restaurant service and drinks brought to you at your pool side location. Rooms were beautiful, spacious and house keeping amazing. Would highly recommend Hayman Island as a must holiday, can’t wait to return. Thank you to all the staff for a great experience.

Great location and the facilities and the staff were first rate.

Great

Hotel and room was amazing, but there were areas of the bathroom that needed a bit more attention to cleaning for example the shower edges. Staff were great especially Tama was the best.