Mantra Sierra Grand Broadbeach

I am writing to provide a review for this hotel room. I don’t usually write reviews but the recent disappointing experience made me want to share with potential customers. Here is our experience: - First of all, the location was the best thing as it was very close to the Pacific Fair Centre. - ⁠However, when we checked in, we found that the room was in an unacceptable state, with visible food debris on the floor and significant grime in the bathroom. - In the guest bathroom, the cracked, leaking sink posed a safety hazard and potential for water damage. - We were appalled to find a used towel hanging in the room upon arrival, a clear lapse in basic housekeeping standards. - The staff's customer service was unsatisfactory. The staff on the first day was nice and helpful and she promised that we can get as many towels as we need (as we have a party of six and we were going to swim). However, the staff on the following day was different: she said she will charge us AUS 4 dollars if we get more towels on top of the towels that we got for swimming. When I said the dirty made me allergic, she respond, “I have allergy too.” When I said there were cockroaches, she said, “I will mark it down.” Basically, she did not seem to be helpful and didn’t do anything to ameliorate the situation - Worst of all, we discovered 4-5 cockroaches in the kitchen - a major health and safety violation requiring immediate pest control and deep cleaning. Overall, please think twice before you choose.

停車位少，電梯等待時間很長(一部未使用長達3週了)

Great location but sea view may not be blocked somehow. Helpful staff but facilities are a bit aged.

nice view and comfortable apartment, very convenience to go every where with my kids.

Is a very nice room with family, kids are really enjoy at this apartment!!

很棒的酒店,酒店空間超大,比預期中好

Nice Sea view , but the room facility is getting old . Overall very comfortable with friendly staff . Location was bit far from the city but the sea view from the rooms wins everything !

The room is really big and tidy. Even the location is not really good, quite fast from the beach, but hotel provided free parking, its really good service.

very good!

Perfect spot for a couple of days away.

For the price we paid it was pretty ordinary. No spare towels for a 4 person double room, apartment was dirty, under table, tv cabinet there was morning dirt and grime than the Birdsville pub verandah. I’m also certain the bed had dust mites or bed bugs.

The apartment was filthy and when we arrived we had to get maintenance to fix a blocked sink, flickering light bulb, broken tap and glue thr side onto the table Definitely not worth what we paid and i wouldn't recommend staying there In saying that the weekend receptionist was lovely and accommodating

Great location to all things Broadbeach with free parking😍

Friendly staff and good condition of the hotel was great. Cleanliness is lacking and a bit of renovation is required. Invest in smart tv is critically needed. Overall, was a great experience.

The wifi was very slow. The beds were a bit hard, the dining room table badly needed repair. Overall a pleasant stay.

Pools and grounds were nice.Apartment could do with an update

Terrible. I want refund. It’s a scam. Don’t believe the pictures.

We really enjoyed our stay. I would recommend this place to family, it’s in a great location close to transport and shopping centres.

We loved this Apartment would have liked to have stayed another few night- The Fitness studio was good, pool was nice although lots of children, the Views were amazing and staff were very friendly- highly recommended

Nice property. Plenty of room in the apartment. Clothes airers for washing was much appreciated. Quite noisy during the night with traffic, roadworks and people about. We were on the 8th floor.