Mantra Southbank Melbourne

很美的房间，服务很好

地點方便，近city...但唯一不太好是，6人房只有一個廁所, 我們房沒有提供煲煮食，及拖鞋，但問服務員就可立即提供，非常親切

Good Service!

Spacious Well equipped

The first room we were given was so stinky that we had to ask to be moved to another room. The new room didn’t smell, however it was in poor condition where the shower head fell off and the toilet roll holder was broken. Pillows were extremely uncomfortable and the room felt dusty and worn. I don’t know how they get a 4 star rating. This hotel needs a complete renovation and fix up. Will not be returning.

Bathrooms dirty and whole property needs freshening up. Did not think it was value for money. Dispensers in bathroom for soaps/shampoo etc empty. Low quality hotel.

The staff were great and very helpful. Breakfast was great. Location was good

Excellent, quiet and convenient hotel. Clean and very quick check in.

Requested extra blankets and they did take a few hours to arrive. Location to city and crown was excellent

Beds were great… was a little noisy at night due to our room location facing city rd but got used to it.

The kids loved the heated pool and spa, its a 5 minute walk from Flinders station and there are plenty of dining options around. The noise from City rd was manageable. The southbank boulevard playspace is also a short walk away.

Nice place.. spacious but streets can be noisy

The room was spacious. Bed was comfortable

I would stay there again

Bathroom was very unclean, especially the mirror, toilet and shower, conditioner bottle was empty and wasn't refilled by housekeeping who did absolutely nothing. Gym was very lacking and while parking appears to be included it's actually an extra cost. The free hot chocolate at the end of the day in the foyer was a huge hit with the kids.

I booked for 6 people and the sofa bed they gave us which was meant to sleep 2 of the people was broken (the top end of it was sagging. I called reception and they couldn’t swap our room or provide us with another sofa bed so 3 people had to squish into a queen bed and 2 on one of the singles. They didn’t provide me any sort of compensation for this as of yet. The room was also advertised as soundproof and in a travelling dj so I booked for it to be soundproof so I can practice. At 5.30pm during my stay in practicing and the manager of the hotel walks into my room (I didn’t let him in he scanned himself in) and started shouting at me about the noise. We had a guest currently in the shower at this point and it made us super uncomfortable he came in unannounced. He also threatened to remove us from the building even though the room was advertised as soundproof and it was 6pm. I advise enough about not going here. Was the worst experience I have ever had and the manager was so rude. The room was also super noisy because of the traffic and the thin walls.

Location was close to many attractions within walking distance.

TV channels not always working was disappointing. The maintenance staff being incredibly hungover or possibly still drunk and almost throwing up in one of the elevators was certainly eye opening.

A good location, easy to drive and park and easy to walk places. The pool was a massive hit with the kids. Our room was spacious and nice. All the staff were really friendly and accommodating.

Nice hotel, great amenities like pool and gym, friendly accommodating staff, on-site parking, great features in room, nice breakfast.