Staying at Ruby by Serain Residences is a good choice when you are visiting Surfers Paradise.
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Ruby by Serain Residences
公寓
6.0
/10
好
22个评论
客人对住宿的评价
Kristel
10.0
/ 10
The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
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Verified traveler
10.0
/ 10
Nice and clean property.
Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
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Verified traveler
10.0
/ 10
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
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9 Norfolk Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217
主要設施
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游泳池
WiFi
Ruby by Serain Residences的可用房型
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價格顯示
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Ruby by Serain Residences周圍有什麼
9 Norfolk Avenue, Surfers Paradise, Gold Coast, Queensland, Australia, 4217
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Location
Staying at Ruby by Serain Residences is a good choice when you are visiting Surfers Paradise.
About Ruby by Serain Residences
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The apartment’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get precious and unforgettable moment during your stay at Ruby by Serain Residences.
Ruby by Serain Residences所有設施
其他
要做的事情
- 室外游泳池
- 燒烤
- 花園
一般的
- 停車處
- 陽台
公共設施
- 其他
- 無菸區
連接性
- 免費 WiFi
飯店服務
- 洗衣服務
體育和娛樂
- 健身中心
Ruby by Serain Residences住宿政策及一般資訊
重要提示
計劃在入住時間以外入住（例如清晨或深夜）？您可以直接與住宿安排！
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A damage deposit of AUD 300 will be collected before check-in.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Onsite parties or group events are strictly prohibited
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
There is no front desk at this property. The check-in location differs from the property location. Check-in location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]. If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
Hotel only accepts guests with minimum age of 18
入住/退房時間
入住：
15:00 - 22:00
退房
前 10:00
酒店政策尚未公佈。
一般資訊
熱門設施 | 游泳池, WiFi |
入住/退房時間 | 从 15:00 - 22:00 - 到 10:00 |
Ruby by Serain Residences的可用房間 | 7 |
另一設施在Ruby by Serain Residences | 室外游泳池, 燒烤, 花園, 停車處, 陽台 |
Ruby by Serain Residences常見問題
在Ruby by Serain Residences有哪些可用設施？
這裡有頂級設施Ruby by Serain Residences例如游泳池, WiFi .（有些可能需要額外收費）
正常入住和退房時間是Ruby by Serain Residences？
在Ruby by Serain Residences的標準入住時間從15:00 - 22:00開始最晚退房時間為前 10:00
What is the star rating of Ruby by Serain Residences?
Ruby by Serain Residences is a 4.0-star hotel.
How many rooms are available at Ruby by Serain Residences?
Ruby by Serain Residences has 7 rooms in total.
Does Ruby by Serain Residences provide parking?
Yes, Ruby by Serain Residences provides parking. Please confirm details directly with the hotel.
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更多其他客人的評論Ruby by Serain Residences
整體評分與評論 Ruby by Serain Residences
其他来源 (22)
6.0
好
來自 22 則評論
清洁度
7.8
客房舒适度
9.0
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旅行者評論 Ruby by Serain Residences
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40
热门评论
Rochelle
休闲 家庭
2.0
/10
14 幾週前評論
Expedia Group verified review
The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state.
The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort.
It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay.
I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
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Natasha
商业 好友同行
6.0
/10
17 幾週前評論
Expedia Group verified review
For the money, is a no.
I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest.
Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Tryphosa
商务和休闲 家庭
2.0
/10
32 幾週前評論
Expedia Group verified review
Hi,
Disaster Checkin with Serain
Key pickup - wasn't able to collect key using the code provided from the confirmed booking
Room was not ready and we waited for the cleaner to do the room til late in the night
Room had patched up floorings so didn't expect this trip to be like this
s
6.0
/10
51 幾週前評論
Expedia Group verified review
Noisy
Kristel
10.0
/10
54 幾週前評論
Hotels.com verified review
The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Kenneth William
6.0
/10
82 幾週前評論
Expedia Group verified review
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Verified traveler
朋友和家人
6.0
/10
102 幾週前評論
Hotels.com verified review
The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure.
The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night.
The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet.
The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
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Michael
8.0
/10
112 幾週前評論
Expedia Group verified review
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
David
休闲 双人入住
2.0
/10
125 幾週前評論
Expedia Group verified review
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
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Aya
4.0
/10
212 幾週前評論
Expedia Group verified review
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help.
We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
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Verified traveler
休闲 家庭
10.0
/10
248 幾週前評論
Expedia Group verified review
Nice and clean property.
Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Verified traveler
休闲 双人入住
10.0
/10
250 幾週前評論
Expedia Group verified review
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
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